Job Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Challenge yourself to make an impact in a role that combines service, coordination and teamwork
• Together we will deliver exceptional service and support across the Qantas business
• 9-month part-time position contract based at the Qantas Distribution Centre in Mascot
• Position classified at ASU Level 4

At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand. We won’t settle for anything less than the best outcome. We’re a high performing team, and we each have the opportunity to add value and make an impact on the business.

As a Uniform Services Coordinator, you’ll be the face of our Uniforms Department - ensuring Qantas employees across the business are professionally outfitted and consistently meet company grooming standards. From pilots to engineers, cabin crew to customer contact teams, you’ll support our people with uniform distribution, fittings, and service.

In this role, you will play a critical role in maintaining exceptional customer service across both face-to-face interactions and online queries, while ensuring all uniform policies such as entitlements, sizing, alterations, and fair wear and tear are correctly applied and communicated.

You’ll have:

• Minimum 2 years' experience in a customer service role
• Strong communication and interpersonal skills, both written and verbal
• Excellent relationship-building skills and a collaborative mindset
• Thorough understanding of company grooming standards
• A commitment to high standards and professionalism
• Previous experience in retail, uniforms, or the clothing industry

Why the Qantas Group?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas Group employee benefits program offers amazing benefits that extend well beyond travel.

• We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.
• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.

Applications close: 9th September 2026