Job Description

Details

Open Date
08/10/2026
Requisition Number
PRN45876B
Job Title
Coordinator, Training/Communications
Working Title
Assistant Director for Communications & Outreach Services
Career Progression Track
E
Track Level
FLSA Code
Administrative
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary

Monday thru Friday; 8:00 – 5:00 with some weekend and evening work as necessary

VP Area
Academic Affairs
Department
00294 - Financial Aid
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$57,000 - $62,000
Close Date
11/10/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary

The position is responsible for leading and coordinating communications and outreach activities for the office, as well as providing assistance with processing and service areas of the office. Duties may include supervision of permanent and/or temporary staff members.

Responsibilities

OUTREACH

Designs, delivers, and refines outreach events and programming to ensure students, families, and colleagues are appropriately and sufficiently aware and informed of the types and sources of funding opportunities
Uses training lens and consumer information lens for the design, content, and delivery of outreach events
Collaborates effectively with campus partners for outreach events, including our office representation at other offices’ outreach events as well as other offices’ representation at our office outreach events
Ensures outreach events are scheduled/planned well, and delivered with complete, accurate, timely, and informative content

COMMUNICATIONS

Effectively supervises team of permanent and temporary staff who respond to application and program inquiries in a timely, accurately, and inclusive manner, and support the work of the office.
Maintains and updates office website ensuring content is informative, succinct, accurate, logically presented, navigable, consumable, and inclusive; Provides technical and operational support for office website
Establishes, monitors, and maintains communications calendar/plan in consultation with fellow managers
Establishes guidelines for outgoing office communications to ensure they are consistent, accurate, complete/thorough, succinct, inclusive, and effective
Serves as lead for developing communication content generated by system operations
Develops and maintains annual calendar of planned and strategic office communications
Serves as liaison to marketing and communications teams within the university
Communicates to the public using an effective, approved social media strategy
Follows established protocol in media contacts
Ensures consumer information disclosures are accurate, compliant, consumable, and timely
Collaboratively establishes and manages schedule to ensure office inquiries are fielded in a timely and effective manner; schedule and inquiries led by daily team of Managers on Duty
Uses training lens and consumer information lens for the design, content, and delivery of office communications

PROFESSIONALISM & CONTENT KNOWLEDGE

Actively participates in professional meetings, conferences, and workshops; meets and communicates clearly with colleagues in similar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff in order to serve well the students and the institution
Ensures area policies and procedures are current and accurate;
Provides clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies
Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public
Maintains access to and a working knowledge of relevant internal and external systems

MANAGEMENT OF OFFICE; EFFECTIVE SUPERVISION & MANAGEMENT OF AREA

Effectively advances processing and service workloads including delivery of services and processing according to scheduled and ad-hoc calendaring; adjusts accordingly in collaboration with fellow managers to ensure balanced, timely, accurate, well-documented, equitable, and inclusive services and processing within benchmarks established by Executive Director
Serves as a partner in monitoring and assuring that overall office operations are functional, accessible, efficient, compliant, inclusive, and free of conflicts of interest
Maintains a current detailed timeline and status of all ongoing and anticipated projects/tasks for the area, and keeps fellow senior managers apprised on a schedule established by the Executive Director
Follows established timelines/calendars for projects/tasks
Effectively supervises and manages staff providing communications, outreach, and services
Professionally addresses and works toward resolution of complex or novel situations encountered
Facilitates cooperative and collaborative community and institutional relationships.
Prepares and implements appropriate changes in policies, procedures, regulations, and technologies
As needed, serves on and/or oversees various office committees, which may include such functions as communications plan, appeals processes, outreach, personnel, forms and publications, etc.; collaborates with other employees on office committees regarding policy, procedures, and training opportunities; position may also be asked to serve on Enrollment Management and/or University committees
Advises fellow managers of anomalies, trends, or patterns affecting systems functionality and/or student and program eligibility
Ensures clear and accurate documentation of transactions, conversations, and interactions affecting student eligibility and/or compliance with applicable policies
Adheres to all statutory, regulatory, and policy guidance, including office policies and procedures
Actively collaborates in and contributes to overall office effectiveness, including:
- Monitoring to ensure systems and technology platformsare programmed and operating appropriately and effectively
- Ensures appropriate records management procedures and compliance with recordkeeping and archival requirements
- Maintains privacy and confidentiality of student and family data and information
- Maintains security of student records and related information
- Contributes as needed in preparation of operating and program budgets, annual new year startup design, data/statistical reports and evaluations, and complex funding applications
- Helps ensure professional, timely, accurate, and inclusive delivery of services and policies
Performs other duties as assigned by supervisor and/or Executive Director

Minimum Qualifications

Bachelor’s degree in Education, Communication, or a related area, or equivalency (one year of education can be substituted for two years of related work experience). Two years related experience; an in-depth knowledge of the specialty area as well as federal-state laws and regulations governing their procedures; and demonstrated organizational, communication and human relation skills required. Related experience includes: instructional design, teaching, instructional video/multi-media production, public speaking, compositional writing, and computer operation.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Prefer previous work experience within an office that administers scholarships and/or financial aid programs. Experience in the use of computers for instructional and educational support including a familiarity with Internet and training experience in an educational environment preferred.

Type
Benefited Staff
Special Instructions Summary
Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

About University of Utah Health

University of Utah Health is the Intermountain West’s only academic health care system, combining excellence in patient care, the latest in medical research, and teaching to provide leading-edge medicine in a caring and personal setting. The system provides care for Utahns and residents of five surrounding states in a referral area encompassing more than 10 percent of the continental United States.

Whether it’s for routine care or highly specialized treatment in orthopedics, stroke, ophthalmology, cancer, radiology, fertility, cardiology, genetic-related diseases, organ transplant, or many other areas of medicine, University of Utah Health offers the latest technology and advancements, including some services available nowhere else in the region.

As part of that system, University of Utah Health Hospitals and Clinics rely on more than 1,600 board-certified physicians who staff five University hospitals (University Hospital, Huntsman Cancer Hospital, Craig H. Neilsen Rehabilitation Hospital, University Orthopaedic Center, and the University Neuropsychiatric Institute); 12 community clinics; and several specialty centers including the John A. Moran Eye Center, Kathryn F. Kirk Center for Comprehensive Cancer Care and Women's Cancers, the Cardiovascular Center, the Clinical Neurosciences Center, and the Utah Diabetes Center.

University of Utah Health is consistently ranked among US News & World Report’s Best Hospitals, has ranked in the nation’s top 10 for quality health care among leading academic medical centers by Vizient Inc.,

Its academic partners at the University of Utah School of Medicine and Colleges of Nursing, Pharmacy, Dentistry, and Health are internationally regarded research and teaching institutions.

Industry

Healthcare & Social Services

Company Size

5,001-10,000 employees

Headquarters

Salt Lake City, Utah

Year Founded

1965

Website

utah.edu

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