Job Description

Education / Business Degree

Minimum of 3 Years University Degree in Sales, Distribution, Marketing or business administration and related field

Fluent in English and language of country preferable

Work Experience

Minimum of 2 years’ experience in sales, Trade Marketing and Merchandising;

Experience in supervising others is an advantage (includes 3rd party stakeholders)

Experience working in a medium organization

Experience in budgeting and demand planning

Training

Retail/ Distribution planning

Customer Relationship Management

Trade Marketing principles

Business Rik/Fraud Management

Mobile Financial Services local regulation

Industry / Certifications Any other specifications Competencies Knowledge

Local environment

Knowledge of Products

Planning and Organizing

Sales Tracking and Reporting

Marketing and Sales Acumen

Sales Planning and Opportunity Management

Sales Forecasting

Resource efficiency

Understanding of local Mobile Financial Services environment

Skills

Analytical Thinker

Problem Solver

Operational Value Creator

Culture and Change Champion

Supportive People Manager

Relationship Manager

Results Achiever

Operationally Astute

Behavioral Qualities

Relationship Manager

Manages time

Directs People

Detail Oriented

Digital Oriented

Key Performance Areas - Aligned to the Levels of Work along key componentsMeasures Key Job Responsibilities

Staff Leadership and Management

• Ability to work in a team
• Responsible for self-learning and development with guidance from the Manager
• Ensure cohesive working with the team
• Accountable for meeting and prioritising own targets / deadlines
• Provide information to the Manager on work accomplishments, individual / team challenges
• Lead team meetings and contribute on specialist / technical areas when required
• Review performance metric dashboards prepared on various performance metrics and provide input to the manager

As per business plan

Governance

Adhoc and Operational Meeting

• Participate and provide inputs in operational meetings as and when required

• Set up and manage adhoc meetings for day to day operational requirements as and when required

Escalations

• Timely notification of escalations to the Manager, SSH and the CoE

• Resolve escalations as per defined escalation / resolution procedures

Opco Operational

• Participate and provide inputs in project status meetings

• Propose operational changes and provide associated user impact assessment

Performance

• Ensure effective execution of day to day operations at the CoE and at the Opco and resolve operational issues

• Improve productivity and quality through leading practice initiatives

As per business plan

Reporting

• Provide inputs to the Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation

As per business plan

Operational Delivery - Task Complexity -; It contains the descriptions and overriding objectives of the job

• Develop a retail focused route to market for assigned partners in the territory.

• Deploy initiatives (visibility, merchandizing, products, loyalty, advocacy) to boost revenue at all PoS within assigned territory.

• Understand statutes and regulations related to business operations in Cameroon and the telecommunications sector and provide guidance to Distribution Partners when required.

• Manage POS, partners and wholesaler performance in the territory and develop initiatives to ensure achievement of targets.

• Execute the POS, retail, wholesale channel initiatives and programs in the territory.

• Ensure availability of products at POS, retail and wholesale layer of the distribution chain.

• Ensure achievements of all sales KPI’s in assign territory (Gross Add, Loading, Sales out, Stock availability, MoMo RGS, MoMo RGM, MoMo Revenue, HVC POS, POS, and Kiosk close monitoring...)

• Ensure Distribution partner respect standard put in place by S&D in term of: Internal organization, Financial capacity, Logistic, Shops, DSM status and follow up etc.…

• Execution of Activities Calendar & Trade Marketing Activities/ Operational Planning & Implementation

• Ensure Brand Leadership & Retail Management

• Support in the launch of Value proposition from a Sales Operations perspective.

• Consolidate inputs for merchandizing and visibility materials planning and fulfillment.

• Develop short term action plan/ tactics to assist POS, distributors in achieving set target and overcome challenges in their operations.

• Drive adoption of retail/data focus or other relevant campaign or service by POS and partners

• Perform ad hoc assignments as may be delegated from time to time.

• Generates daily, weekly, monthly, and quarterly reports on the quantitative and qualitative KPIs trends in the territory

• Market intelligence reports on competitor activity

• Supervise the distribution of sales promo item in his appointed territories.

• Monitor the health of outdoor / Top shop signs and report any maintenance requirement

• Execute, Monitors & report brand visibility for MTN and report on competition rollout and activities.

• Identify in his territory, corridors for MFS user’s recruitment and put in place an operational plan to drive it.
• Provide partners’ staff with effective and timely training on MFS products and systems.
• Ensure Mobile Agents are visible, well dressed and equipped as per MFS trade marketing standards
• Organize training sessions on new products and services for partners and Brand Ambassador;
• Drive the availability of stock products (EVD, E-float, etc.) at the level of Partners, DSM and POS;
• Participate on implementation of MFS projects in the assign territory

• Propose improvements to MFS Field Activation procedures

Key Performance Indicators - Indicators of success (Strategic)

• Financial Perspective – Value created by optimising business projects/activities:

• Value created by saving cost

• Value created by increase in customer base, product sales, etc. for products and services.

• Internal Perspective - Value created from improving processes:

• Value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations/ways of work etc.

• Customer Perspective – Value created from Customer Engagements & Ecosystem

• Impact include positive companywide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business)

• Being a Brand Ambassador and MTN advocate

• Benefits accruing to MTN/Telecom industry from specific actions. Benefits can be in form of contributions during stakeholder workshops etc.

• Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning

• People (Learning & Growth) - Value created through demonstrating the Vital Behaviours and sustaining an engaged workforce

• Speaking in complete candor at all times, being completely accountable, driving a collaborative work culture, getting the job done with Company Pride & Passion thereby enhancing MTN’s profile as employer of choice.

Key Performance Indicators - Indicators of success (Tactical)

• % increase in revenue – core + new revenue streams

• % process improvements initiated

• Availability of merchandising materials at POS

• Positive impact on MTN Brand

As per business plan

Role Dependencies - Critical Deal Breakers for Success on the Job

MTN Policies and Procedures

Management Support