Job Description

The Technical Operations Coordinator supports marine surveying operations by coordinating surveyor schedules and documentation to ensure safe, timely, and high-quality survey delivery. This role acts as the operational hub between clients, surveyors, vessel crews, and internal teams, resolving operational issues and enabling surveyors to focus on technical inspection and reporting. Individuals provide high-level, professional secretarial/administrative support for the team while being client and service-oriented.

What You Will Do:

• Coordinate daily/weekly deployment of surveys to ABS surveyors based on project requirements, availability, and location.
• Monitor project timelines and communicate updates, delays, or scope changes to clients and internal stakeholders.
• Liaise with clients, vessel masters, port agents, and local contacts to arrange surveys.
• Maintain accurate operational records.
• Utilizes various systems for operational tasks such as Survey Reporting Tools, Power BI, and SharePoint.
• Takes initiative to handle routine and semi-routine matters, making appropriate decisions or escalating when necessary to keep operations running smoothly.
• Ability to simultaneously handle multiple assignments and prioritize workload accordingly.
• Prepare quotations for clients (including ABS offices) for remote survey services, ensuring accurate scope, pricing, and turnaround estimates.
• Follow up on accounts receivable/client payments related to Cash-in-Advance requests, coordinating with responsible office as required to secure timely payment using ABS internal systems.
• Create credit memos as needed, ensuring appropriate approvals, accurate documentation, and communication in accordance with ABS policy.
• Other duties as assigned by their direct supervisor or manager.

executive-level

What You Will Need:

Education and Experience

• A minimum of High School diploma required; college degree preferred
• 2 or more years of experience in the industry is preferred.

Knowledge, Skills, and Abilities

• Demonstrated ability to interface with various levels of personnel.
• Ability to work independently.
• Proficient in Microsoft programs, especially Power Bi, Excel, SharePoint, and Word.
• Excellent communication (written and verbal) and stakeholder-management skills for virtual coordination across international teams.
• Strong organizational and time-management skills with ability to manage multiple concurrent remote projects.
• Cultural sensitivity and ability to interact professionally with international clients and crews.
• Basic financial literacy for preparing quotations, following up payments, and creating credit memos.
• Experience preparing quotations, cost estimates, or proposals preferred.
• Familiarity with marine survey processes and common inspection activities (cargo, hull, machinery, certificates), and how these translate to remote inspection techniques preferred.
• Complete knowledge of ABS services offered.
• Proven organizational skills in planning and scheduling work.
• Basic understanding of administration including client billing, maintaining accurate time sheets, and office procedures.
• Solid understanding of current business climate and how it is expected to affect both current and future work loads.

Reporting Relationships:

Reports to a Manager, Director or Executive level position.

We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.

ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We’re at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.

Equal Opportunity

ABS Bureau is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.

Notice

ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid.

Other

This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs