Bond Brand Loyalty

Coordinator, Social Media

Bond Brand Loyalty  •  $52k/yr  •  Ontario, CA (Onsite)  •  6 hours ago
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Job Description

At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.

This role requires a dynamic and highly organized Coordinator, Social Media, who will support the day-to-day execution of social content across multiple platforms, including publishing, community management, content coordination and performance reporting. The ideal candidate is digitally savvy, detail-oriented and highly adaptable, with a strong understanding of social platforms, brand voice and audience engagement. They bring a proactive, collaborative approach and thrive in a fast-paced environment where priorities and content needs can shift quickly.

Contract Type: This opportunity is structured as an independent consultant engagement, providing contingent resource support throughout the client’s 2026–2027 season.

Compensation: The expected base compensation for this engagement is $26.00 CAD hourly.

Responsibilities

Content Publishing

  • Schedule and publish content across all social platforms
  • Upload captions, tags, links, and platform-specific formatting
  • Ensure content is published according to content calendar

Community Management

  • Monitor comments, messages, and fan interactions
  • Escalate sensitive issues when necessary
  • Engage with audience in accordance with approved brand guidelines
  • Track frequently asked questions and audience feedback
  • Collect community feedback and social shares

Content Support

  • Pull clips and organize footage
  • Assist with content requests and asset retrieval

Reporting & Administration

  • Assist with monthly reporting and data collection
  • Track content performance metrics
  • Winner Selection & Ticketing
  • Email management

Event & Activation Support

  • Capture secondary content at events when required
  • Support on-site content execution

Requirements

  • 2–3 years’ experience in social media, digital marketing, communications or client-focused environments; agency and/or consumer brand experience an asset.
  • Ability to work onsite frequently, including evenings and weekends, as required.
  • Experience supporting social content and campaigns across multiple platforms, including planning, publishing, monitoring and reporting.
  • Working knowledge of Instagram, Facebook, and X, and other social media platforms as required.
  • Strong understanding of social platforms, trends, emerging formats and audience behaviours.
  • Proven ability to manage content calendars, approvals, timelines and multiple priorities in a fast-paced, changing environment.
  • Knowledge of hockey and basketball considered an asset.
  • Excellent written and verbal communication skills, with a strong eye for brand voice, tone, accuracy and detail.
  • Highly adaptable, proactive and collaborative, with strong client-service skills and the ability to work effectively across internal and external teams.
  • Digitally savvy, with experience using social media management and reporting tools and proficiency in Microsoft Word, Excel, PowerPoint and Outlook.

Benefits

Please note: This opportunity is structured as an independent consultant engagement, providing contingent resource support throughout the client’s 2026–2027 season.

Compensation: The expected base compensation for this engagement is $26.00 CAD hourly.

Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.

Bond Brand Loyalty

About Bond Brand Loyalty

Bond is the customer-intelligence driven engagement company. We help brands build stronger bonds with their customers.

With our very own Bond Intelligence at the heart of all we do, we used zero, first and third party data, proprietary frameworks, behavioural science and over 15+ years of expertise & global market research enhanced by Bond’s AI to create lasting growth for our clients.

Our dedicated teams of experts across our CX,HX, Loyalty Advisory, Loyalty & Marketing Operations and loyalty technology work with brands at any part of their loyalty and engagement journey to build lasting growth and stronger loyalty with their customers.

With our very own suite of AI enhanced tools, data and technology like our Synapze LX Loyalty Cloud and Synapze XI Intelligence layer we not only help to design, grow and build but we also have the technology that powers and enhances your systems.

Based in Toronto Canada with offices in the United States, Canada and Europe, our global teams support our clients wherever they need us. Bond is the global leader when it comes to customer engagement and loyalty.

For more information please visit us at BondBL.com or email us at info@BondBrandLoyalty.com

Industry
Marketing & Advertising
Company Size
501-1,000 employees
Headquarters
Toronto, CA
Year Founded
1980
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