Job Description

Summary Statement:

The Security Coordinator answers the phones and assists with Lost and Found issues for both internal/external guests and assists with issuing replacement and visitor/contractor badges.

Primary Job Duties: Includes but is not limited to:

• Properly catalog and provide safe keeping of lost and found items.
• Assist with completion and the filing of various reports.
• Answer phones, emails, screen and handle routine and/or non-critical issues.
• Collect and use personal information of guest with a high degree of integrity and confidentiality.
• Create and maintain Lost and Found forms and other documents as directed.
• Coordinate the shipment of property back to the rightful owner.
• Maintain a full working knowledge and assist with training on Lost and Found procedures and the Visitors Badging System.
• Oversee the issuing of visitors, vendors and contractors’ badges.
• Assist with the reprinting of Team Member Badges for lost or forgotten badges and follow documented processes for paycheck deductions.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Working knowledge of Microsoft.
• Excellent customer service skills.
• Ability to communicate effectively in English.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends and holidays.

Preferred:

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least six months in lost found, inventory or similar position.
• At least 18 years of age.

Preferred:

• Previous experience with cash handling.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 30 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.