Job Description

As the Coordinator of Commercial Sales your daily activities will include customer calls, performance reporting, and help to facilitate the internal execution of contracted business. You will proactively schedule sales calls with assigned customers to maintain critical relationships by monitoring account performance, managing ad-hoc sales opportunities as well as customer follow-ups to secure volume. In addition, your tasks will include the communication of service updates, market trends, and coordinate rate quotations and RFQ’s with the internal pricing team.

• Lead the day-to-day commercial activities including customer calls, performance reporting and rate proposals.
• Implement and drive our new core promises aligned to our 2023 Quality Strategy.
• Schedule and drive sales calls with assigned customers to create in-depth customer understanding and deliver solutions to increase volume and CL2 contribution.
• Monitor account performance and prepare actual performance reports allocated through Account Management.
• Initiate opportunity management by preparing rate proposals, negotiation and follow up with customers to secure volume.
• Communicate relevant service information, market developments and competition activities.
• Prepare rate quotations and coordinate with the Trade Management department for requests for quotes (RFQ’s) and new service contract proposals (3rd Party Portals may be applicable).
• Drive Core promises and performance of assigned account base to meet or exceed targeted service levels.
• Onboard quick quotes with account portfolio.
• Initiate waiver requests related to Commercial discrepancies, free time requests.
• Prepare bid packages as required.
• Onboard new contract customers with related stakeholders.
• Align, validate, and audit contract results with Quality team.
• Liaise with internal departments to resolve commercial grievances.
• Support the E-Business department regarding account setup for digitalization requirements.

• Associate's degree
• 2 years’ work-related experience in the Maritime/Liner Shipping/Transportation Industry preferred
• Passion for account management and sales including identification, negotiation and issue resolution.
• Results driven and motivated to independently drive solutions that meets our customers’ expectations.
• Excellent communication and interpersonal skills to drive positive customer engagement and performance.
• Team player that works well with others to drive success for the customer, team and the organization.
• Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports and terminals with the ability to apply that knowledge to make effective job assignments.
• Clarify shipping terms unique to a location.
• Knowledge of Hapag-Lloyd’s shipping routes, ports, equipment, rates and services.
• Ability to use maps, atlases and other geographic reference materials to determine where nearest ports and terminals are to customers.
• Knowledge of the best mode of transportation for ground transport between the customer and terminals.
• Use questioning to identify specific problems and related information.
• Logically determines the approach to solving the immediate problem.
• Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands.
• This position is in the United States and requires eligibility to work int he U.S. and completion of the employment eligibility form required under federal law upon hire.