Job Description

Since 1968 Horton Emergency Vehicles has built the industry’s most innovative ambulances for first responders risking their lives to save others. Horton designs, manufactures, and delivers the highest-quality, most tailor-made ambulances the market has to offer.

Horton Emergency Vehicles is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment, including fire and emergency vehicles, waste and recycling equipment, RV's, and machinery supporting construction, utilities, and infrastructure. With operations across the U.S. and globally, we are committed to safety, innovation, and quality while building products our customers depend on every day.

Job Summary:

This position will be the dealers’ main contact person for all customer orders assigned. May work closely with outside customers, dealers, sales, production, materials, quality, and engineering functions to ensure we clearly and accurately define the products we are building.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not an all-inclusive list and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Process Special Requests and assist with sourcing special items.
• Process customer orders Assist with dealer sales team to finalize orders for production.
• Answer questions from the outside sales team as they relate to the product line.
• Communicate with dealer sales department to resolve operations issues including change orders and other customers’ inquiries.
• Train and support dealer sales team and sales coordinators level I on systems, processes and procedures.
• Complete special requests for options and pricing independently.

Required Knowledge, Skills, and Abilities:

• Must be able to think through complex tasks and interpreted into ambulance manufacturing language, as they relate to the product and individual customer requirements.
• Ability to work independently with minimum supervision.
• Ability to communicate with all levels of the manufacturing operations team to include presenting information to individuals and small groups.
• Excellent oral and written communication skills.
• Advanced (internal and external) customer service problem solving time management and project management kills.
• Must be familiar with all aspects of the specialty vehicles manufacturing process – body, interior, exterior, electrical, and how they relate and affect each other.

Education and/or Experience:

• Computer proficiency: Microsoft Office Excel/Word, Outlook.
• Prior Quote writer experience preferred.
• Minimum of four (4) years of manufacturing specialty vehicles or related experience.
• 2 years of ambulance manufacturing experience preferred.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job:
• The employee is regularly required to stand or walk; use hands to finger; handle or feel objects; and reach with hand and arms.
• The employee frequently is required to walk.
• The employee is occasionally required to stoop, kneel or crouch.
• The employee is occasionally required to sit for extended periods of time.
• The employee may occasionally lift and/or move up to 40#’s, but help will be provided as needed.
• Specific vision abilities required by this job include several hours of computer screen time daily.

Work Environment/Conditions:

• 80% Indoor Office and 20% Production Floor may vary by location
• Personal protective equipment required while on the plant floor:
• Safety glasses, or prescription safety glasses with side shields
• Earplugs
• Steel-toed shoes

Terex Corporation is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. Terex Corporation also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

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