Job Description

Why Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role:

• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest’s wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Promotes Rewards programs and card membership.
• Provides a warm farewell and thanks guests for visiting.

Responsibilities:

• Introduces the Bally Rewards Tiered Card to new players, replaces lost cards for our guests.
• Accurately enters new customer accounts and makes updates to accounts when necessary.
• Promotes Bally Rewards program and meets monthly goals set.
• Builds relationships with customers to drive Bally Rewards sign-ups along with email capture.
• Ensures initial customer contact is courteous, informative, and thorough.
• Displays friendly, positive demeanor while collecting information to grow the Bally Rewards database.
• Keeps guest information secure and verifies accuracy.
• Provides customers with accurate information about the Rewards program and property as well as entertainment offered.
• Reviews player rating screens and issues complimentary in accordance with established complimentary issuance policies and procedures for rooms, restaurants, and shows.
• Batches, counts, and assigns control tickets to incoming promotional data.
• Greets customers as a company representative and provides information concerning specific functions.
• Assists in coordination of special promotional events.
• Issues promotional amenities, redeems coupons, maintains accurate records, banks, and inventory control records.
• Assists at Marketing Promotions events by greeting and checking in guests, issuing prizes and other related duties as assigned by supervisor.

Qualifications:

• Ability to add and subtract numbers.
• Pleasant personality, ability to deal with the public and maintain accurate records.
• Pleasant and easily understood speaking voice.
• Ability to receive and accept direction and instruction in a positive and cooperative manner.

• Customer service and computer experience preferred.
• Casino complimentary issuance experience and familiarity with player ratings preferred.
• Fluent in English.

Capable of reading and writing English.

What’s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE”.