Job Description

Summary

Coordinator, Radiology Operations supports the daily operations of BCM Radiology services at BSLMC by coordinating communication, workflow, and administrative activities between radiologists, referring providers, clinical staff, and patients. This role ensures the efficient flow of imaging studies through the interpretation process, facilitates timely communication of critical results, and provides operational support for radiology information systems. The Coordinator works closely with physicians and hospital personnel to promote high-quality patient care, service excellence, and regulatory compliance.

This is a 40-hour per week position, but requires flexibility to work a late shift until 9pm or 10pm, as needed.

Job Duties

• Serves as the primary liaison between radiologists, referring physicians, hospital clinical teams, and support departments.
• Manages inbound and outbound communications, including routing physician calls and facilitating communication regarding imaging studies and results.
• Verifies provider identities and assist with the communication of critical imaging results in accordance with departmental policies.
• Prepares imaging examinations for radiologist interpretation by obtaining prior studies, clinical documentation, and other relevant materials.
• Monitors worklists and coordinates workflow assignments to support efficient study turnaround times and balanced workloads.
• Assists with patient throughput and scheduling activities to support operational efficiency.
• Navigates and troubleshoots radiology information systems, including PACS, RIS, and voice recognition software, escalating issues as appropriate.
• Enters, tracks, and follows up on service requests and technical support tickets.
• Maintains accurate records and documentation in accordance with departmental and institutional requirements.
• Supports quality, compliance, and patient safety initiatives by adhering to regulatory, accreditation, and organizational standards.
• Collaborates with physicians, hospital staff, and leadership to resolve operational issues and improve workflow processes.
• Coordinates communication between reading radiologists, referring providers, technologists, nursing staff, and hospital departments.
• Facilitates timely resolution of imaging workflow issues affecting interpretation and report turnaround times.
• Assists with radiology operations reporting, documentation, and service metrics as assigned.
• Provides customer service support to internal and external stakeholders regarding radiology services.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High School diploma or GED.
• Two years of relevant experience.

Preferred Qualifications and Skills

• Associate degree or equivalent combination of education and experience preferred.
• Experience in healthcare operations, radiology, medical office administration, call center operations, or hospital-based patient services preferred.
• Working knowledge of PACS, RIS, EMR systems, and Microsoft Office applications preferred.
• Strong communication, organizational, problem-solving, and customer service skills.
• Ability to multitask in a fast-paced healthcare environment while maintaining accuracy and professionalism.
• Knowledge of healthcare privacy, compliance, and patient safety standards preferred.

Work Authorization Requirement:

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.