Job Description

Responsibilities:

• Support purchasing activities, including purchase order entry, amendments, vendor communication, and related documentation.
• Assist with inventory monitoring, receiving documentation, transfer order entry, and outside processing transactions.
• Enter and maintain customer sales orders accurately and efficiently.
• Provide customer support related to order status, pricing, product availability, shipping updates, and general inquiries.
• Coordinate with sales representatives, vendors, warehouse personnel, and internal departments to support customer satisfaction and timely order fulfillment.
• Assist with quotes, invoices, reports, and customer account documentation as needed.
• Enter and support documentation for customer and vendor NCRs.
• Help resolve customer rejections or order-related issues by gathering information and coordinating with the appropriate internal teams.
• Communicate with the OFP group regarding processing needs for inventory.
• Answer business calls and direct inquiries to the appropriate team member.
• Maintain accurate records and support continuous improvement of administrative and operational processes.
• Participate in required training and follow all company safety, quality, and compliance expectations.
• Perform other duties as assigned based on business needs.

Qualifications

• Associate’s or Bachelor’s degree in Business, Supply Chain, Sales, Administration, or a related field preferred.
• Prior administrative, customer service, order entry, purchasing support, or sales support experience preferred.
• Strong organizational, communication, and follow-up skills.
• High attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Ability to adapt quickly to changing business needs and deadlines.
• Strong interpersonal skills and ability to work effectively with vendors, customers, and internal teams.
• Proficient with Microsoft Office, including Excel, Outlook, Word, and PowerPoint.
• Willingness to learn Samuel systems, processes, and Prepaint operations.

Work Conditions / Physical Requirements

• Office environment.
• Full-time, Monday through Friday, 40 hours per week.
• Regular interaction with vendors, customers, warehouse personnel, sales, and operations teams.
• Limited overnight travel may be required.
• Must wear appropriate attire and follow safety requirements for assigned work areas.

At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business – enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change – within our organization and in the communities where we live and work. If you’re seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re stronger together.

At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone.

This job posting is for an existing vacancy within the organization

Samuel is an Equal Opportunity Employer. In the United States, we utilize E-Verify.