Job Description

Coordinator Payment Processing

Public Works – Operations Support

Status: 1 Regular Full-Time Position

Salary Range: $75,696 to $94,621 per annum plus benefits

Hiring Range: $75,696 to $85,159 per annum plus benefits

Location and Work Mode: 2 Copper Road, Brampton - Hybrid *see below for more details about this work mode

Hours of work: 35 hours per week

The Role

Reporting to the Supervisor, Account Management and Payments, the Coordinator, Payment Processing is responsible for ensuring the accuracy and integrity of payment transactions within Peel Region’s water billing systems. This role plays a critical part in reconciling financial data across multiple systems and identifying discrepancies to support accurate financial reporting and excellent customer service.

The Coordinator serves as a subject matter expert and key point of contact for payment-related inquiries, including chargebacks, refunds, and electronic payment processing.

What you will do in this role

• Reconcile and analyze payment transactions on a daily, weekly, and monthly basis across water billing systems, financial records, internal and external payment channels, and online payment portals.
• Investigate and resolve discrepancies including duplicate payments, chargebacks, underpayments, overpayments, and allocation errors.
• Maintain accurate and compliant documentation of payment transactions in line with internal policies, accounting standards, and regulations.
• Collaborate with internal teams (Finance, Billing, Access Peel, IT) and external partners (financial institutions, payment processors, vendors, and customers) to resolve issues efficiently.
• Act as a primary point of contact for electronic payments, refunds, debit authorizations, and chargeback inquiries.
• Prepare reconciliation reports, variance analyses, and payment summaries to support decision-making and financial oversight.
• Support monthly and year-end financial close processes, including audits and reconciliations.
• Recommend and support process improvements to enhance payment accuracy, controls, and efficiency while reducing financial risk.
• Address customer inquiries related to payment issues and work closely with customer service teams to ensure timely resolutions.
• Monitor online payment system performance and escalate issues or anomalies as required.
• Provide training, guidance, and feedback to team members when needed.
• Serve as backup support within the team to maintain continuity of operations.
• Prepare and submit journal entries and accruals.
• Act as the primary contact during the Supervisor’s absence and perform other duties as assigned.

What the role requires:

• Post-secondary education (degree or diploma) in Finance, Business, or a related field, with a minimum of three (3) years of relevant experience (or an equivalent combination of education and experience).
• Strong knowledge of accounting principles and financial reconciliation processes.
• Proficiency with Microsoft Office and financial systems such as PeopleSoft Financials.
• Demonstrated problem-solving and analytical skills, with the ability to troubleshoot complex financial discrepancies.
• Strong organizational skills and the ability to manage competing priorities and meet deadlines.
• Excellent communication skills, with the ability to clearly convey financial information to diverse audiences.
• A strong customer service focus and ability to build effective working relationships with internal and external stakeholders.
• Ability to work both independently and collaboratively in a team environment
• Strong financial analysis and reporting skills, including the ability to interpret trends, identify risks, and provide actionable insights.
• A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted).

Nice to Have

• Experience with CCBCS (Customer Care & Billing System).
• Familiarity with RBC Express/Edge or similar banking platforms.
• Experience working with online payment portals and electronic payment systems.
• Experience supporting audits and financial controls in a public sector or utility environment.

Join us—be bold, think big, and help shape a better tomorrow.

Perks That Make Work Fun (and Your Life Easier)!

At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:

Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!

OMERS Pension Plan: Automatic enrolment to help secure your future with peace of mind.

Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!

Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.

Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.

Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!

Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.

Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing — whether in your career or on a personal level.

We’ve got you covered — because we know happy, healthy people do their best work! 🎉

Work Mode & Job Location: In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected along with occasional travel to attend site inspections or meetings at Regional facilities or as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Our recruitment process may include video conference technology.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications may be directed there.

Peel Region remains committed to uninterrupted service delivery during the transition outlined in the Peel Transition Implementation Act, 2024, introduced by the Ontario government on December 12, 2024. If passed, this legislation would transfer responsibility for regional roads and stormwater infrastructure to Brampton, Caledon, and Mississauga by July 1, 2027, or as determined by the Minister. Waste Collection in Mississauga, Brampton and Caledon would also transfer to the cities of Mississauga, Brampton and the Town of Caledon on October 1, 2027. Peel Region will continue to manage Community Recycling Centres (CRC) along with transfer, processing, and disposal services. Peel Region continues to offer meaningful opportunities for skilled professionals to make a lasting impact during this period of change and beyond. For more details, visit peelregion.ca/transition

If this opportunity matches your qualifications and experience, please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.