Baylor College of Medicine – CHRISTUS Children’s is seeking a highly motivated professional to serve as a Coordinator, Patient Support Services. This role provides administrative support to the genetic counselors and physicians in the Divisions of Genetics or Maternal-Fetal Medicine through coordination of projects and processes to include administrative, clinical, and research duties.

This position supports the Genetic Counselors.

Job Duties

• Administrative Responsibilities (20%)
  • Performs data entry, patient tracking, and maintenance of internal databases guided by existing protocols.
  • Maintains stock of testing kits, patient handouts, and other supplies.
  • Assists genetic counselors in processing follow-up letters for patients and clinicians; mails and/or faxes follow-up documentation to patients and outside referring providers.
  • Assists in additional clinical and patient tasks on an as-need basis, under genetic counselor/physician guidance.
  • Provides education to other healthcare providers regarding the genetic testing process and related policies within the division or hospital.
  • Assists with collecting, packaging and shipping clinical testing specimens.
• Clinical Responsibilities (70%)
  • Obtains complete and detailed information from callers to the clinic offices including new patients, established patients, and referring providers.
  • Collects necessary records such as previous genetic testing, medical records, family history, and HIPAA authorizations in advance of patient appointments.
  • Completes genetic testing requisition forms, including contacting laboratories to determine necessary requirements for specific genetic tests; assigns diagnosis and procedure codes to ensure accurate billing.
  • Assists families in the scheduling of appointments and for subsequent appointments for family members.
  • Assists in processing letters of medical necessity and related documentation with guidance from the genetic counselor for insurance pre-authorization and appeals; tracks the pre-authorization process.
  • Completes administrative calls to patients, healthcare providers, and genetic testing laboratories.
  • Interacts with families to discuss the genetic testing pre-authorization process.
  • Tracks the status of ongoing communication with clinical laboratories related to coverage and progress of genetic testing; tracks incoming genetic testing reports and communicates results to genetic counselors.
  • Navigates electronic health records and clinical databases to obtain clinic notes and family history information to satisfy insurance authorization requests.
  • Attends or observes in clinic as needed to assist genetic counselors in clinic-related tasks.
  • Participates in planning meetings relevant to the genetic counseling processes and workflow.
  • Interacts with faculty, staff, and students to promote the goals and objectives of the Genetics or Maternal-Fetal Medicine Divisions.
  • Presents project data and components to health care professionals at team meetings.
  • Acts as liaison between genetic testing laboratories, health insurance providers, and genetic counselors.
  • Provides administrative support to genetic counselors to develop patient education materials and patient-centered educational events.
  • Calls out results under direction of genetic counselor.
  • Follows all patient confidentiality rules and regulations.
• Research Responsibilities (15%)
  • Verifies accuracy of study forms and data, and updates study forms per protocol.
  • Obtains, compiles, and enters demographic, clinical, and necessary study data into study electronic capture system; collaborates and coordinates with clinicians and research office.
  • Contacts subjects to complete study surveys.
  • Performs other job-related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Two years of relevant experience.

Preferred Qualifications

• Bachelor’s degree in biology, genetics or health-related field.
• One to two years of related experience in a community or medical setting.
• Previous experience with clinical projects either in an administrative, research, or clinical role.
• Administrative experience in a medical office.
• Experience working with patients.
• Must be comfortable transporting sealed biological specimens when required.
• Proficient in MS Word and PowerPoint and MS Excel.
• Epic experience.
• Experience in research.
• Experience with RedCap.