Job Description

Location

Queens, New York

Shift:

Day (United States of America)

Together We Will Inspire Amazing

NewYork-Presbyterian Queens is an amazing place where care, compassion and community meet a world-class experience. At NewYork-Presbyterian Queens, patients are the #1 priority – and a constant source of inspiration for continuous improvement. Day in and day out, the compassionate staff of NewYork-Presbyterian Queens dare to be truly great, as they look for ways to enhance the quality of our services and ensure the satisfaction of everyone we care for. Join a supportive team, and help us deliver a superior patient experience to our diverse local community. As a member of our patient services team, you'll discover what sets us apart - passion for the patients and families in our care.

Patient Services Representative - Patient Services

Monday - Friday, 9 AM - 5 PM

In this highly visible role you will visit all patients and their families and serve as their advocate as we fulfill the mission of putting patients first. You will promote patient rights, identify and address issues and concerns and serve as a key liaison between our patients, families and staff. You will work collaboratively with the interdisciplinary team to ensure the highest quality of compassionate care to provide the best possible positive patient/family experience.

Preferred Criteria

• Bilingual language skills
• Master’s Degree in health care or human service related field

Required Criteria

• A Baccalaureate degree in health care or human service-related field
• Experience working in medical settings and interacting collaboratively with medical teams.
• Working knowledge of HIPPA regulations
• Demonstrates an understanding of population-based disease management including community resources.
• Demonstrates an ability to function independently in a goal-directed manner while communicating effectively with patients, family, significant others, and providers at all levels. Demonstrates sensitivity to patient/family belief systems, ethnicity and culture as well as socioeconomic background.

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2026 Best Companies in Healthcare, Biotech & Pharma – Glassdoor

• 2026 Best Place to Work – Glassdoor

• 2026 America’s Best Large Employers – Forbes

• 2026 America’s Best-In-State Employers – Forbes

• 2026 America’s Dream Employers – Forbes

• 2026 America’s Greatest Workplaces for Culture, Belonging & Community – Newsweek

• 2026 Best Places to Work in IT - Computerworld

• 2025 Great Place to Work Certified

• 2025 Best Employers for Women – Forbes

• 2025 Companies that Care – People

• 2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$66,300-$89,000/Annual

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.