Job Description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

As Coordinator Vendor Operations, you will monitor and optimize vendor performance across our food vendors, local shops and tMart verticals, with a direct focus on reducing delays and cancellations. You will leverage data analytics to build performance dashboards, track core KPIs, and implement solutions for operational issues. Acting as a vital support resource, you will be handling day-to-day requests from Account Managers to maintain seamless coordination across teams.

• Restaurant Performance Data Analysis & Reporting.
• Ensures & improves the restaurant’s operation and increase the order acceptance rate, reduce vendor delay through understanding/analysing key data.
• Implement new configurations to support operations.
• Identify causes of operational issues as well as symptoms, diagnosis, and cure.
• Collaborative problem solving with many different stakeholders in the business: Account management, Training team, Driver operations etc.

Qualifications

• Bachelor’s Degree.
• 2-3 years’ experience in operations or logistics. food/grocery tech industry is highly desirable.
• The ability to quickly adapt to new environment and systems so you can hit the ground running.
• A highly organized and detail-oriented with an analytical mindset.
• Advanced Excel and Data Interpretation Skills (Pivots/Spike Analysis/VlookUp/XlookUp)
• Strong communication skills, both written and verbal.