Job Description

Locations: Jacksonville, Florida

Categories: Office and Clerical

Req ID: 70755

Overview

Position Summary

Reports directly to the Practice Manager and is responsible for providing front-office administrative and patient registration support to ensure efficient daily operations within the practice. Responsibilities include scheduling patient appointments, greeting and assisting patients, collecting demographic and financial information, and completing patient registration processes. Ensures all required patient documentation, signatures, and insurance information are obtained accurately and timely to support billing and reimbursement processes.

Essential Duties and Responsibilities

• Schedules and coordinates patient appointments to support efficient clinic operations.
• Greets patients upon arrival, announces patient arrivals, and provides a welcoming and professional customer service experience.
• Interviews patients to obtain accurate demographic, financial, and insurance information.
• Completes patient admission and registration processes, ensuring all required documentation and signatures are obtained.
• Collects necessary patient information and documentation to support billing, insurance verification, and reimbursement requirements.
• Identifies and assists in resolving outstanding patient billing issues.
• Performs end-of-day patient disposition activities and gathers required statistical and operational information.
• Answers incoming telephone calls, responds to inquiries, and directs calls to the appropriate individuals or departments.
• Serves as a liaison between patients, physicians, nurses, and other healthcare team members to facilitate effective communication and coordination of services.
• Processes referral requests for all providers practicing within the clinic module.
• Obtains and verifies referral and insurance authorization numbers, when required, to ensure services are appropriately authorized.
• Maintains accurate and complete patient records while adhering to established departmental policies and procedures.
• Performs other related duties as assigned to support the overall operations of the practice.

Qualifications

Minimum Qualifications and Requirements

Required Education:

• High school diploma or GED.

Preferred Education:

• None.

Required Licensure/Certifications:

• None.

Preferred Licensure/Certifications:

• Knowledge of ICD-9 and CPT coding preferred.
• Completion of a standard medical terminology course is helpful but not required.

Required Experience:

• Minimum of two years of experience in a clinical office, insurance, or other healthcare-related setting.
• Experience should include extensive patient registration, front desk operations, and/or insurance-related responsibilities.

Preferred Experience:

• Two to four years of clerical or customer service experience, preferably in a healthcare-related setting.
• At least one year of experience working with third-party payors.
• Experience using computer systems for data entry, reviewing patient demographic information, and maintaining accurate records.

Knowledge, Skills, and Abilities

1. Knowledge of health insurance plans, coverage requirements, and payer guidelines.
2. Ability to obtain insurance authorizations and pre-certifications.
3. Strong decision-making skills, sound judgment, and the ability to demonstrate initiative.
4. Exceptional attention to detail and accuracy.
5. Excellent verbal and written communication skills in English.
6. Basic mathematical skills necessary to perform cashiering and financial transactions.
7. Proficiency in data entry and general computer applications.
8. Ability to prioritize responsibilities, manage multiple tasks, and organize workflow effectively.
9. Ability to manage stressful situations professionally while maintaining a positive, customer-focused approach.
10. Strong interpersonal and conflict-resolution skills.

Additional Position Information

Age Groups Served:

• All age groups.

Supervisory Responsibility:

• Number of employees supervised: 0.

Budgetary Responsibility:

• Annual budget responsibility: $0.00.