Job Description

JOB SUMMARY:

Responsible for overseeing, collecting, reporting, communicating, and recording all day-to-day operational data for universal Kids Resort in Maximo and various other systems. Liaison between UKR Partners and Tech Services by dispatching appropriate teams to property needs. Updates and distributes internal informational guides. Responsible for the distribution of company equipment including radios, keys, and phones.

JOB RESPONSIBILITIES:

• Receives incoming communication and dispatches the appropriate technical trade in response to non-emergency and emergency issues that include, but are not limited to, incoming trouble maintenance calls for rides, merchandise locations, restaurants, food equipment, support buildings and any on-site facility concern. Documents all trouble calls in Maximo and ensures work orders are coded to the appropriate team. Asks exploratory questions to identify concerns, as well as fully investigates issues related to ride downtimes.
• Compiles daily and weekly reporting data in partnership with multiple areas across UKR. Logs operational statistical reports regarding park attendance/capacity, attraction downtimes, ride counts, and security counts. Handles calls from Team Members calling the call-in line and maintains call logs in accordance to established attendance guidelines and reports information to appropriate parties.
• Maintains inventory of all assets. Responsible for the collection and distribution of inventory including, but not limited to, radios, cell phones, and venue keys. Provides operating instruction and troubleshoots equipment.
• Updates departmental phone listings, Daily Snapshots, and Team Member Reference Guides on a daily and weekly basis. Ensures all communication is sent to partners based on a pre-determined schedule.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Strong Customer Service Provider
• Able to communicate clearly with a team in both written and verbal communications
• Computer proficient
• Demonstrated experience with Maximo, Microsoft Office (proficient in Excel and Outlook)
• Able to input data accurately into multiple spreadsheets.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• High school diploma or GED is preferred.

EXPERIENCE:

• 1+ years clerical or customer service/call center experience preferred; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE.