Job Description

POSITION TITLE: Coordinator - Operational Experience, Stores
REPORTS TO: Sr Manager - Store Operations
STATUS: Full Time Non-Exempt

The Coordinator, Operational Experience - Stores, is a key partner responsible for supporting the development, optimization, and execution of store processes that drive efficiency and reduce workload across the fleet. This role plays a critical part in gathering store feedback, benchmarking best practices across industries, and translating insights into actionable training and operational improvements. The position requires strong organization, attention to detail, and a collaborative mindset to support operational excellence across the store network. As the Coordinator, Operational Experience - Stores, you will embody our values by creating a positive and productive workplace culture acting as a role model for all associates.

RESPONSIBILITIES:

• Develop operational efficiencies to streamline processes and reduce workload across initiatives such Support in developing store operational processes that improve efficiencies and reduce workload.
• Support store supply ordering and serve as the main liaison to Finance for Global Infinity.
• Create and maintain monthly stockroom labels to ensure accurate organization.
• Assist with off-site storage requests in partnership with Real Estate teams.
• Identify opportunities to streamline processes, reduce workload, and improve operational efficiency.
• Develop clear and concise training materials for new initiatives, pilots, or process updates.
• Build and maintain strong relationships with stores and key cross-functional partners.
• Manage multiple tasks and projects simultaneously, ensuring timely completion.
• Track, report, and analyze key store performance metrics to support continuous improvement.
• Additional duties as assigned.

QUALIFICATIONS:

• Bachelor's degree in Business, Engineering, Communication, or related field.
• 1+ year Experience in retail operations, retail management, or technology is a plus.
• Proficient in Microsoft Office, Outlook, and internet-based applications.
• Strong analytical, problem-solving, and project management skills.
• Excellent verbal and written communication and collaboration skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Detail-oriented, self-motivated, and committed to accurate reporting.
• Ability to travel often, including international travel.

PHYSICAL REQUIREMENTS:

• Ability to sit, stand, or walk for long periods of time.

PAY/BENEFITS INFORMATION:

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here
• AEO may also provide discretionary bonuses and other incentives at its discretion.

Get to Know AEO
American Eagle Outfitters, Inc. (NYSE: AEO) is a leading global specialty retailer with a portfolio of beloved apparel brands including American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder and Unsubscribed.
Rooted in optimism, inclusivity and authenticity, AEO’s brands empower every customer to celebrate their unique personal style by offering casual, comfortable, timeless outfitting and high-quality products that are made to last. In addition to a robust e-commerce business, we operate stores in the United States, Canada and Mexico, with merchandise available in more than 30 countries through a global network of license partners.
At AEO, we believe in the power of our people and our brands. Our Better Together culture creates a mutual desire to succeed–inspiring our community to excel, while driving future growth for the business and associates. Through experience, exposure and education we empower associates to build their unique career journey.
Inclusion, Diversity, Equity and Access at AEO
We remain committed to building an inclusive culture that is welcoming and fosters a sense of belonging for everyone. Please see more about our initiatives here
AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.
Applications will be accepted until the Apply Before date (if applicable), but may be extended based on applicant volume.