Job Description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Administrative Functions
• Ensure all team members adhere to the standard operating procedures and policies.
• Observe department’s Standard Operating Procedures.
• To be equipped with relevant product operating knowledge of the various IT systems, office equipment.
• To work towards the company mission and vision, to meet customer satisfaction and exceed expectations each and every time for return patronage.
• Maintain the highest standard of service to provide customer satisfaction and the best possible customer experience.
• Able to handle customer requests tactfully, including offering alternative solutions to customers when services requested are not available.
• Always strive to meet and exceed customers’ expectations and satisfaction with prompt and reliable services. Handle dissatisfied customers and rectify their complaints in order to satisfy their needs.
• Provide general secretarial support to the clients.
• Deal with enquiries via walk-ins, calls and email.
• Ensure a smooth running of the Centre and its day-to-day operations.
• Perform cashiering duties during shift.
• Maintain the cleanliness of working areas and be involved in energy conservation.
• Update Centre’s daily and monthly revenue.
• Equipped with basic knowledge of property information.
• Maintain physical stamina and proper mental attitude to handle the job function and provide customer service to events.

Departmental Functions
• Ensure that excellent service is provided to customers in a prompt, friendly and courteous manner.
• Assist in the overall management of Centre’s operations including opening and closing procedures.
• Responsible for incoming and outgoing mails and courier consignments, which includes processing, sorting, packing and delivering; taking inventory of storage goods and ordering of general office supplies and packing materials.
• Coordinate and work closely with Mail & Package Operations Dispatch on delivery schedules, provide support and identify solutions to resolve any problems.
• Liaise with all internal departments and Mail & Package Operations Dispatch for urgent deliveries, monitor the flow and follow up if necessary.
• Prepare and provide shipping quotations for walk in guests and stakeholders.
• Cross training at Business Centre and to assist when needed.
• To be competent at the cross trained location and adhere to the immediate manager’s deployment arrangement.
• To observe the requirements as listed in the Service Quality Review (SQR) checklist.
• To be familiar with the offsite offices, TM will be required to go for offsite rounds with the Mail & Package Operations Dispatch when required.
• Observe the workplace safety and health procedures when on duty.
• Able to adapt to request for traffic management deployment when required for smooth event operation.
• Perform any other duties as assigned by the immediate supervisor / manager and head of department.

Job Requirements

Education & Certification
• Secondary education preferred

Experience
• Experience in or related industry is an advantage.
• Competent in Microsoft Office application.

Other Prerequisites
• Pleasant personality and able to communicate with guests.
• Be willing to work any day of the week and any shift, long hours when necessary.
• Able to multi-task and work in a fast-paced environment.
• Able to work under minimal supervision.
• A team player and customer service oriented.
• Excellent verbal and written communication skills.
• Get along with fellow team members/other departments and work as a team.
• Possess excellent interpersonal, customer service and communication skills.
• Work with internal management and team members, as well as outside support, to develop and maintain a continuing atmosphere of peak comfort and safety.
• Able to interact and communicate with all levels of staff and management.
• Able to respond immediately to all emergency situations and calls.
• Handle stressful situations, respond calmly, and make rational decision when handling conflicts.
• Mature disposition, and have a well-groomed, professional appearance.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.