Job Description

General Dispatch Responsibilities:

• - Answer incoming phone calls in a timely and professional manner.
• - Manage wave allotments and percentages for OPC/In-House marketing.
• - Lead distribution: Appropriately distribute leads based on Pre-Arrival performance.
• - Research and determine Owner Tour eligibility for IPC Tours.
• - Book tours received from Local Marketing Agents.
• - Process POS Package payments
• - Assist Sales/Contracts department in creating new guests leads.
• - Assist in preparing and updating all necessary tour manifests for marketing department, to better manage and track wave allotments. 
• - Ensure all On-Site and Pre-Arrival leads are allocated properly according to business rules.
• - Ensure all confirmation/ wake-up calls are completed in a timely manner.
• - Communicate with call center on tour overages, tour wave needs, as well as maintaining efficient tour times and percentages by wave to drive maximum results.
• - Assist in communicating new changes to percentages, waves or new tour times to the Marketing Team.
• - Process and submit Hilton Honors points for marketing department to corporate for posting, processing and payments.
• - Track and process all gifting overages for marketing department.
• - Review historic volume for accurate scheduling of Reservations team.
• - Weekly Lead Clean-up:
• - CT to QT lead research and adjustment
• - CT & NS tour clean-up
• - Package Audits

SharePoint Administration:  

• - Works with the business to update content as needed.  Develops and maintains file management system for internal documents and procedures. 
• - Performs backup and recovery activities.
• - Diagnoses and troubleshoots problems with existing applications and communicates solutions to appropriate areas. 
• - Collaborates with Management as needed to resolve issues.