Job Description

REQ14987 Coordinator, Loyalty Marketing Administration (Open)

The Coordinator Administration, Loyalty Marketing assists the department’s Management with the co-ordination and implementation of all related paperwork, rostering, pay summary and record maintaining.

PRIMARY RESPONSIBILITIES:

• Is responsible for preparing all training materials as instructed by the Loyalty Marketing Manager
• Ensures training scheduling, communication and attendance and records it accordingly
• Liaises with the Loyalty Marketing team as well as the management of other departments, ensuring efficient communication of all tasks allocated
• Ensures all shifts are approved and there is a clear track record of the department’s attendance
• Liaises with HR as to ensure efficient coordination of all staff needs
• Keeps track and reports on Annual Leave scheduling and balance
• Is responsible for the coordination of the Disciplinary and Counseling Procedure within the department: scheduling the meetings, communications with the team, drafting the necessary documents
• Ensures correct maintenance of the department’s Inventory, both internal documents and stationery as well as Melco Club Products inventory
• Ensures all marketing materials of the department are in the correct stock (forms, leaflets, etc; liaises with Marketing department to order, follow up, confirm the delivery of the request
• Assists the department Management in the Recruitment Process by scheduling the Selection
• Interviews and setting up all appointments
• Is responsible for any reporting related to the Administration of the department as requested by the management
• Assists with the creation, communication and implementation of department’s Procedures and Workflows
• Assists the Loyalty Marketing Managers and Supervisors in any request related to filling or scanning of documentation
• Assists, if requested, in any Audit Inquiry or reporting

KEY PERFORMANCE INDICATORS

• All equipment is in place as required by the business needs
• Adequate attendance reporting by daily updating the Time Manager
• Stationary level is appropriate at all times to serve all areas of the department
• All administrative forms and reports are collected and communicated according to the department’s SOP

QUALIFICATIONS:

Education & Experience

• Administration experience, min. 2 years

Skills

• Able to proficiently communicate in English and Greek both spoken and business writing skills
• Computer literate
• Proves employee and customer orientation
• Has strong problem solving and critical thinking skills

PERSONAL COMPETENCIES:

• Maintains confidentiality of information
• Displays the highest level of integrity
• Pays attention to details and is able to work under pressure
• Is trustworthy, well presented, outgoing and highly motivated
• Achieves agreed objectives and accepts accountability for results
• Occasional travel to different properties may be required