Job Description

Salary Details

The salary range for this position is CAD $35.37/Hr. - CAD $50.85/Hr.

Come work as a Coordinator, Language Services with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health (VCH) is looking for a Coordinator, Language Services to join the Communications, Equity, and Partnership Team. Apply today to join our team!

Guided by our core values, Vancouver Coastal Health (VCH) has developed a central translation service team. The Language Services team supports culturally safe, quality care by improving patient/client access to health information and reducing language barriers. The team is responsible for translating health and clinical information and works in partnership with other language services teams including Virtual Health at VCH and the Provincial Language Services team at BC Health Shared Services.

As a Coordinator, Language Services with Vancouver Coastal Health you will:

• Provide centralized operational, coordination, and technical support for translation services across VCH.
• Be responsible for coordination of translators and service providers, backend workflow execution, and systems management, while the Program Leader leads internal partner engagement, prioritization, and overall service oversight.
• Manage the operational components of translation requests, ensuring that clinical and public-facing materials are processed, coordinated, and delivered in a timely, accurate, and culturally appropriate manner. The role functions as the primary coordination hub for translation workflows, supporting consistent and efficient service delivery across a high-volume, time-sensitive portfolio.

This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.

Qualifications

Education & Experience

• Bachelor’s Degree in Health Services Administration, Business Administration or relevant health care discipline with five to seven (5-7) years’ recent, related experience in program management or an equivalent combination of education, training and experience.

Knowledge & Abilities

• Translator and Vendor Coordination
  • Coordinates a network of 30 or more contract translators and external service providers, including assignment of work, file distribution and day to day communication.
  • Provides technical and procedural support to translators, resolving system, file and workflow issues to ensure continuity of service.
  • Maintains effective working relationships with and among translators, managing anonymous feedback loops between translators and revisers to uphold translation standards and a collaborative environment.
  • Provides linguistic support between requesters and translators for complex source materials.
  • Supports recruitment of contract translators, leading the onboarding processes by delivering orientations, managing platform access and set-up, and providing ongoing support to resolve workflow or technical inquiries.

• Workflow Management
  • Manages the operational execution of translation requests, including intake processing, assignment to translators, tracking deliverables, and coordinating completion of all workflow steps.
  • Supports approximately to 10 or more concurrent translation projects per month, ensuring backend processes are completed accurately and within required timelines.
  • Maintains project tracking systems to monitor status, timelines and workflow progressions across all active requests ensuring timely delivery by contract translators, agencies and revisers.
  • Triages and prioritizes work in collaboration with the Program Leaders based on urgency, complexity and organization need.

• System and Technical Administration
  • Serves as the primary administrator for the Computer-Assisted Translation (CAT) and project management tools to support workflow execution and efficiency, minimizing technical disruptions.
  • Maintains translation memory assets, term base repository, file structures, and centralized documentation to ensure consistency and reuse of translated content.
  • Maintains clinical and linguistic standards by coordinating post-layout reviews and adherence to Language Services Style Guideline with translators and designers.
  • Troubleshoots system and workflow issues in real time to maintain accuracy, efficiency, and continuity of service.
  • Co-develops comprehensive onboarding materials, training tutorials and reference guides for contract translators and external service providers, to ensure proficiency in the platforms and Language Services standards.

• Quality and Process Support
  • Supports quality assurance processes by coordinating version control, formatting, and consistency checks prior to final delivery.
  • Ensures translated materials align with established Language Services standards and are culturally appropriate.
  • Identifies workflow inefficiencies and contributes to process improvements to enhance service delivery.
  • Flags risks, delays, or quality concerns to the Program Leader for escalation and resolution.Data Tracking and Financial Coordination
  • Tracks operational metrics which include project volumes, turnaround times, and translator utilization.
  • Prepares data summaries and reports to support program monitoring and decision-making.
  • Verifies invoices from translators and service providers to ensure accuracy and alignment with contractual terms prior to submission for approval.
  • Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.

Closing Statement

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process. Why Join Vancouver Coastal Health (VCH):VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026. Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.