Job Description

This position Assumes responsibility for the day-to-day troubleshooting and support of all personal computers, local area network (LAN), wide area network (WAN) and telephone related problems and the maintenance of same.

• Provides first level help desk support and works closely with the Information Technology Service Desk (ITDS)

• Installs and configures laptops and desktops and installs software

• Handles inventory control for Area

• Maintains servers, drives, Local Area Network and Wide Area Network support and tape backups

• Provides training on hardware and software as needed

• Supports Intranet Web development, Web Server and proxy server

• Coordinates projects as determined by Corporate or Information Technology Service Desk (ITDS)

• Associate degree in Information Technology or related fields or minimum 2 years of experience in the field

• Understands Ethernet network, Ethernet token ring, LAN and WAN networks. Knows what hardware and software is required for use of these networks and performs trouble shooting of networks.

• Applies understanding of servers and desktop operating systems to configure PCs to work in the network used and supported. Understands and shows users how to successfully work in their current desktop environment.

• Appropriately installs and troubleshoots hardware, including memory, modems and hard drives in servers and PCs.

• Installs and supports printers, scanners, digital cameras, zip drives, palm pilots and any other peripherals needed by the user community and approved for use by the company.

• Returns full attention to tasks quickly following routine interruptions. Discriminates between vital (high payoff) tasks and tasks with limited payoff. Focuses on the “vital few.”

• Structures work of self and others effectively by clearly defining what need to be accomplished, when and by whom. Assigns and coordinates available resources (people and equipment) effectively to get work done. Assures clarity of roles and responsibilities with team members. Helps others organize their work and be efficient. Monitors progress on projects delegated to others and intervenes as needed to get projects “back on track.”