Job Description

Be Part of Our Story. Grow with Us.

Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.

Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centres, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.

This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.

We are looking for a Coordinator, Ionian Exclusive to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino.

In this position, you will coordinate daily villa operations and guest requests to ensure a seamless and memorable guest experience. You will work closely with Butlers and other hotel departments to ensure villas are prepared to the highest standards and all operational requirements are met efficiently.

Responsibilities

• Coordinate the Butler team and ensure compliance with hotel policies, SOPs and Brand Standards.
• Coordinate with Housekeeping, Engineering and In-Room Dining to ensure villas are fully prepared before arrival.
• Manage pre-arrival communication, guest arrivals and villa orientation with the Butler team.
• Coordinate guest requests and daily arrangements, ensuring accurate and timely updates in hotel systems.
• Follow up on departure arrangements and coordinate with relevant departments.
• Maintain VIP lists, amenities and guest feedback, ensuring timely follow-up throughout the stay.
• Maintain accurate logbooks and handovers, while ensuring compliance with Health & Safety requirements and supporting team training.

Requirements

• High school diploma or equivalent qualification.
• Fluent in spoken and written English. Additional languages will be considered an advantage.
• Excellent communication and guest service skills.
• Good knowledge of food products, standard recipes and food preparation.
• Good computer skills and ability to use hotel systems and software.
• Warm, persuasive and empathetic approach, with strong negotiation and upselling skills.
• Ability to handle challenging situations, work under pressure and manage multiple priorities.

Benefits

What We Offer:

• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for eligible associates)
• Meals Provided On-site
• Uniform & Laundry Service (where applicable)

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Opportunities for Task Force Assignments at Marriott Hotels Abroad
• Experience in a Multicultural & International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room - Online Wellness Platform
• Recognition & Wellbeing Initiatives
• Employee Discounts & Associate Benefits at Marriott Hotels Worldwide

Ready to be part of our story? We would love to hear from you.

Apply today and grow with us at Costa Navarino.