Job Description

Created 36 years ago, the PCA Group of Companies is a privately owned global beauty holding company. Currently led by the founders and the next generation of the family, the Group employs approximately 1,500 people across five geographic locations worldwide.

Our businesses focus on omnichannel distribution, fulfillment, and brand growth within the beauty category. The Group includes multiple subsidiaries, each with distinct leadership, business direction, and separate financial structures.

The International Logistics Operations Coordinator will play a critical role in supporting day-to-day warehouse operations, order management, and international client coordination. This individual will act as a key liaison between U.S.-based operations and China-based clients, suppliers, and platform partners, ensuring seamless communication, efficient logistics flow, and high service standards.

This position requires a highly organized, detail-oriented professional who thrives in a fast-paced environment and is comfortable managing multiple priorities across time zones. The ideal candidate will bring strong communication skills in both Mandarin and English, along with a proactive approach to problem-solving and operational execution.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Product & Inventory Management

• Verify inbound shipments and confirm product arrivals in accordance with client instructions
• Prepare receiving, sorting, and inventory reports
• Coordinate inbound processing, shelving, and inventory placement
• Monitor shelf life, damaged goods, and overall product condition
• Conduct routine inventory checks and audits
• Support remote inspection and quality control processes

Order Management

• Process inbound and outbound orders within required service level timelines
• Coordinate warehouse appointments and shipment schedules
• Investigate and resolve delayed outbound shipments
• Manage canceled orders and package exceptions
• Address customs feedback regarding shortages, overages, or discrepancies
• Communicate order exceptions with internal customer service teams

International Communication & China Operations Support

• Communicate daily with China-based clients, suppliers, and platform representatives in Mandarin and English
• Translate operational updates, requests, and issues between U.S. and overseas teams
• Coordinate timely responses across multiple time zones
• Build and maintain strong relationships with international partners
• Support onboarding of new China-based clients and brands
• Assist internal teams with cross-border communication and issue resolution

Financial & Administrative Support

• Submit monthly value-added service fees based on completed services
• Reconcile monthly invoices and verify billing accuracy
• Maintain accurate operational records, reports, and documentation

Ticket & Systems Coordination

• Respond promptly to system tickets and operational work orders
• Coordinate packing video requests with warehouse teams
• Escalate system or process issues to IT or appropriate departments

Client & Platform Support

• Update and maintain client-facing SOPs for inbound, outbound, transfers, and returns
• Maintain accurate client contact information and communication channels
• Provide daily operational reports to platform representatives
• Support capacity planning during peak seasons and promotional periods
• Assist in resolving platform-related operational issues

Competencies

• Strong organizational and time management skills
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Ability to multitask and prioritize in a fast-paced environment
• Strong analytical and problem-solving capabilities
• Ability to work cross-functionally and across international teams

Qualifications

• Fluent in English and Mandarin (spoken and written)
• Proficiency in Microsoft Excel and general computer systems preferred
• Experience in logistics, warehouse operations, supply chain, or fulfillment preferred

Education & Experience

• High school diploma or equivalent required
• Associate or bachelor’s degree preferred
• Prior experience in logistics, supply chain, or warehouse operations is a plus

Work Environment

This role operates in a professional office and warehouse environment and requires regular interaction with internal teams and external partners.

This role is in-house Monday – Friday 9am-6pm

Compensation & Benefits

• Competitive pay based on experience ($23 to $29 per hour)
• Employee discounts on beauty products and more
• Medical, dental, vision, and supplemental benefits available after 60 days
• 401(k) available after 1 year of service with up to 4% company match
• Paid holidays
• 12 days PTO

Equal Opportunity Employer

PCA Group of Companies is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law. We value and support a diverse workforce.