Job Description

Position Title: Coordinator, Information Systems & Analytics

Reports to: Manager, Information Systems & Analytics

Location: Employees in this role can work from our Boston, MA office, remotely within the U.S. or hybrid of these two options (5% travel domestic or international)

Employment Type: Full Time

Please note that we do not sponsor U.S. work authorization for this role. Candidates must be able to legally work in the U.S. without visa sponsorship.

Position Overview:

The Coordinator, Information Systems & Analytics (“the Coordinator”) is an entry-level role that will assist with maintenance and enhancement projects related to organization-wide data, reports, and systems. The Coordinator will learn from other members of the team and partner with operational teams (ex. Fundraising, Marketing and Communications, Finance, International Operations, Human Resources, Legal, etc.) across Partners In Health geographies and teams to explore ways to increase efficiency, bolster application support, grow end user tool adoption, expand access to cross-functional data, and improve the ability of stakeholders to make data-driven decisions. The Coordinator needs to be able to learn tools and processes while being responsive to stakeholder needs.

Responsibilities:

• Application Support (35%): Provide helpdesk support and troubleshooting to end users for various operational systems such as, but not limited to, Serenic (MS Dynamics NAV), Vena, Jet Reports, Salesforce, HubSpot, Claude, MS Copilot, MS Office 365 Suite (Excel, Word, PowerPoint, etc.), SharePoint and Power BI, including permission management and system configuration
• Training and Documentation (25%): Support the team’s training efforts to build analytics and application skills across the organization, including helping plan and run training sessions, co-facilitating introductory trainings, and drafting and updating user guides, manuals, and self-guided learning materials
• Data Management and Integration (20%): Assist in implementing PIH’s Data Warehousing strategy by interfacing with teams to move data into data warehouse tools, identify relevant data relationships, mappings, and transformations, publish and analyze datasets for stakeholder use, and updates and maintains permissions to those datasets
• Analysis and Report Development (15%): Help create or guide others on the creation of dashboards and reports using analytics tools such as Excel, Power BI, and Jet Reports for various internal teams, cross-departmental and cross-geographical audiences, and management
• Application and Process Design (5%): Assist in evaluating and improving processes across the organization using a suite of applications, at times leading requirements gathering, testing and implementation of specific projects

Required Experience, Education, Licenses or Certifications

• Bachelor’s degree and/or 1-2 years of experience in, Business, Information Technology, Data Science, or similar areas

Skills

• Proven ability to learn new systems and processes
• Attention to detail, ability to follow and create instructions and documentation
• Excellent communication and customer service skills
• Advanced Excel skills; familiarity with data warehouse or data visualization tools strongly desirable
• Exemplary interpersonal skills; ability to collaborate effectively with staff across departments and countries

Core Values and Competencies

• Demonstrates the organization’s core values of: Commitment, Humility, Integrity and Pragmatic Solidarity/Accompaniment
• Accountability – Able to accept responsibility for one's actions, outcomes, and those of their team
• Achieving results – Able to set realistic goals, put plans into action, monitor progress, evaluate outcomes, and apply lessons learned
• Adaptability – Able to adapt to change, to balance multiple demands, consider new approaches, and persist towards solutions in changing circumstances
• Teamwork – Able to work well with others to achieve common goals. Exemplary interpersonal skills; ability to collaborate effectively with staff across departments and countries

This vacancy may be used to fill similar positions

Organizational Profile

Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world’s leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments’ efforts to build capacity and strengthen national health systems.

As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients, through public facilities and community engagement.

Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.

Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Any offer of employment is contingent upon the successful completion of applicable background checks.

Our Benefits Are Built for Real Life

We know you do your best work when you’re supported.

• Work from anywhere in the U.S. for most roles, with flexibility baked into how we operate
• Comprehensive health coverage (medical, dental, vision, disability, and life insurance) so you can focus on what matters
• A 401(k) with automatic employer contributions to help you invest in your future
• Flexible PTO with no cap, plus generous holidays, summer and winter breaks, and a sabbatical program
• Professional development support and home office reimbursements to help you grow and work comfortably wherever you are

(Some roles may require specific locations or on-site presence. Benefits are subject to plan terms.)

The starting salary range for new hires in this position is between $56,650 - $60,770 and may vary depending on multiple, individualized factors including functional experience and job-related experience. Our Human Resources team will work with you during the hiring process to understand your likely placement within this salary range. In keeping with Partners In Health’s commitment to salary transparency and internal parity, salaries at PIH are not negotiable.

Partners In Health will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact: pihrecruitment@pih.org.