Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Coordinator II - Cardiac Surgery

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Cardiac Surgery-Heart Vascular & Thoracic Institute

Job Code

U18001

Shift

Days

Schedule

8:30am-8:30am

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

We are seeking a highly organized Coordinator II to support the Cardiac Surgery Department. In this role, you will triage and process incoming referrals that require further review and clarification to ensure appropriate routing and timely scheduling. You will oversee project activities within the department, ensuring organization and workflow, and play a critical role in creating an environment that allows the team and fellow caregivers to work efficiently and cohesively. The ideal candidate is detail-oriented, proactive, and skilled at managing multiple priorities while supporting high-quality patient care.

A caregiver in this role works days from 8:30 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Coordinate department project activities by distributing reports, facilitating analyses and reporting information.

• Develop department resource databases to facilitate management of various project activities.

• Coordinate department scheduling of individuals, resources and activities.

• Collect, maintain and report information for the department such as patient information, budgets, caregiver PTO and schedule.

• Function as a department liaison.

• Assist with performance evaluations, counseling and onboarding of new caregivers.

• Perform duties related to the preparation, implementation and analysis of special studies and projects.

• Maintain office supplies and equipment.

• Review incoming referrals from all sources (fax, EMR, phone, etc.) when documentation is incomplete or lacks a clear destination.

• Clarify missing clinical or administrative information by contacting referring providers or offices and reviewing available records.

• Triage each referral appropriately by determining whether the patient should be directed to cardiac surgery, cardiology, another specialty, or a specific surgeon.

• Enter and update patient referrals in the system accurately and efficiently.

• Coordinate next steps for each referral, including scheduling consultations or routing patients to the appropriate clinical team.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• Three years of experience coordinating and assisting with management functions and special projects

• Proficient with spreadsheets, word processing and database software

Preferred qualifications for the ideal future caregiver include:

• Computer skills – Word, Epic, Excel, Outlook, etc.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods

• Ability to operate a computer and other office and laboratory equipment

• Ability to travel throughout the hospital system

• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster

Cleveland Clinic is pleased to be an equal employment opportunity employer.