Job Description

The Benefits Delivery Coordinator serves as a key execution partner within PCX, supporting scalable Tier 1 delivery activities across Time Off, Retirement, and broader Benefits operations. This role is responsible for mailbox triage, invoice processing, recurring reporting and data validation that directly support the accuracy and stability of benefits administration.

By centralizing structured, repeatable workflows within PCX, the Coordinator enables the PCX Analyst to focus on higher-complexity Tier 1 and subject matter expert level activities. The ideal candidate is process-oriented, systems-savvy, and comfortable operating in a high-volume, execution-focused environment requiring disciplined prioritization and consistent delivery.

1. Time Off Reporting & Operational Monitoring (30%)
• Run and validate recurring leave reports, including absence validation, fiscal period reporting, intermittent leave, LOA benefit reporting, and sweeper reports.
• Monitor inbound file loads from leave vendor and resolve employee data discrepancies in partnership with PCX Analyst and vendor.
• Track and reconcile leave billing, premium collections, arrears processes, and carrier reporting.
• Identify trends, discrepancies, or recurring data issues and escalate to PCX Analyst as appropriate.
• Maintain and follow established SOPs to ensure consistent and accurate process execution.
• Recommend process improvements and support documentation updates as workflows evolve.
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2. Absence Queue & Balance Inquiry Processing (20%)
• Manage and action accrual and balance inquiries related to vacation and sick leave received via Oracle work queue
• Review employee records to validate accrual calculations and current leave balances.
• Respond to routine inquiries using established policies and SOPs.
• Escalate complex or policy-driven questions to the PCX Analyst
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3. Mailbox Triage & Intake Management (20%)
• Monitor shared Benefits and Leave mailboxes.
• Route complex or policy-driven cases to appropriate PCX SMEs with relevant context and documentation.
• Ensure timely acknowledgment and tracking of inbound requests.
• Identify recurring inquiry themes and partner with PCX Analyst/COE on process enhancements and efficiency improvements.
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4. Vendor Invoice Processing & Reconciliation (20%)
• Review, validate, and prepare vendor invoices for submission across Time Off, Retirement, and other Benefits vendors.
• Perform allocation checks, data validation, and reconciliation prior to approval routing.
• Maintain invoice tracking logs and ensure adherence to established billing schedules.
• Escalate discrepancies or unusual variances to COE for review.
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5. Retirement Operational Support (5%)
• Manage pension Service Now inquiry intake and routing to US-based SMEs, escalating incomplete or misdirected requests as needed.
6. Benefits Operational Support (5%)
• Review standard reports from vendors and take appropriate action to ensure integrity of data and appropriate employee coverage.
Coordinate resolution of integration file issues with PCX Analyst and COE, as needed.________________________________________

Qualifications

• 2–4 years of experience in Benefits operations, HR shared services, payroll support, finance operations, or similar structured delivery environments.
• Experience working with reporting, data validation, reconciliation, or invoice processing.
• Strong attention to detail and commitment to accuracy in repeatable processes.
• Proficiency in Excel and comfort navigating HRIS systems and vendor platforms.
• Ability to manage multiple priorities in a high-volume environment.
• Strong written communication skills for case documentation and routing.