Job Description

REQ15000 Coordinator, Housekeeping (Open)

In accordance with the policies, procedures and standards of Melco Resorts Leisure (PHP) Corporation, the Housekeeping Coordinator is responsible for providing administrative support to the Housekeeping Department and should always display the highest level of professionalism and customer service towards both internal and external guests.

PRIMARY RESPONSIBILITIES:

1. Delivers efficient and timely administrative assistance and support to the Housekeeping Department. Duties to be performed may include, but not limited to, typing, filing, photo copying, compiling data and so on.
2. Maintains a secure, effective up-to-date filing system manually and electronically which is easy to access.
3. Answers phone calls professionally according to established standard and within three (3) rings.
4. Assists the Assistant Housekeeper and Assistant Executive Housekeeper to organize various activities within the Housekeeping Department.
5. Ensures that all areas of responsibility are clean. Keep entire Housekeeping Office in a clean and orderly condition.
6. Maintains a professional and friendly approach in dealing with internal and external customers at all times.
7. Maintains effective and open communication with both colleagues and supervisors.
8. Generates reports as and when requested by the Executive Housekeeper / Assist Executive Housekeeper / Assist Housekeeper.
9. Ensures that all interactions with guests are handled professionally and with care, adhering to the hotel’s policies and procedures.
10. Follows up on guest/s to check on the status of the request/s using Hotsos Application and also to check for satisfaction or any other feedback.
11. Informs the supervisors in any guest complaints and ensures to take every details are handled efficiently.
12. Performs all duties in a manner that is environmentally responsible.
13. Acts as reliever in the absence of the Rooms Controller when necessary.
14. Reports accidents, injuries, unsafe work conditions and/or security issues to supervisors.
15. Performs any other duties as maybe assigned by immediate supervisors.
16. Maintains, monitors, records and reports the defects of all the devices used by Housekeeping
17. Maintains and handles the monitoring of Keys used by Housekeeping
18. Performs the checking and inventories of Supplies, Devices, and Keys.

QUALIFICATIONS:

I. Experience

1. Minimum of 1-2 years working as Housekeeping Attendant
2. With background in using Opera Application and Computer Literate
3. With good Communication Skills

II. Education

College Level

III. Skills / Competencies

1. Flexible, Reliable and Responsible
2. Ability to follow through to get job done
3. Ability to perform the task even when under pressure

IV. Other Attributes

1. Flexible, reliable and responsible.
2. Ability to follow through to get job done.
3. Experience in administration, preferably in a hotel environment.
4. Proficiency with Microsoft Office including Word, Excel, PowerPoint.
5. Proficiency with the Internet.
6. Experience with OPERA and FCS would be beneficial.
7. Adheres to and supports the Company’s Vision, Values, Policies and Procedures.
8. Strong sense of teamwork and a good team player.
9. Adopt and implement new approach and practice to meet changing circumstances and customer needs.
10. Display a high commitment to improve customer service, always strive to achieve Customer Satisfaction.
11. Able to work with minimum supervision.
12. Attention to details.
13. Anticipate and assess issues, risks or opportunities within the area of responsibility and apply, suggest effective and creative solutions.
14. Ability to work on flexible shift including overnight, weekends and holiday on rotation basis.
15. Ability to work on overtime when needed.