Job Description

REQ13859 Coordinator, Housekeeping (Open)

Housekeeping Coordinator is responsible for providing administrative support to the Housekeeping Department and should always display the highest level of professionalism and customer service towards both internal and external guests.

PRIMARY RESPONSIBILITIES:

• Deliver efficient and timely administrative assistance and support to the Housekeeping Department. Duties to be performed may include, but not limited to, typing, filing, photocopying, drafting letters / correspondence, memos, faxes, compiling data and so on.
• Maintain a secure, effective up-to-date filing system manually and electronically which is easy to access.
• Answer phone calls professionally and in a timely manner.
• Handle lost and found efficiently and record all necessary procedures as required by the company.
• Assist Executive Housekeeper to organize various activities within the Housekeeping Department.
• Working as a reliable team member within the Housekeeping Department and maintaining effective communication across the department.
• Maintain a professional and friendly approach in dealing with internal and external customers at all times.
• Generate reports as and when requested by the Executive Housekeeper / Assistant Executive Housekeeper / Assistant Housekeeper.
• Take minutes and perform translation of documents and memos as and when required by the line manager.
• Ensure all office supplies are in stock and all equipment is maintained in good condition.
• Maintain the Housekeeping office and equipment clean and tidy at all times.
• To be flexible to work and perform any other duties and responsibilities as assigned by the line manager including redeployment to other departments / areas if required, in order to meet business demands and guest service needs.
• Assist any other ad-hoc project if and when required by line manager.
• Adhere to Adhere to all company policies and procedures
• Report accidents, injuries, unsafe work conditions and / or security issues to the superiors.
• Perform other reasonable job duties as assigned by superiors from time to time.

Experience

• Experience in a similar capacity preferred but is not a must.

Education

• High school diploma or equivalent professional training.

Skills / Competencies

• Patience, flexible, reliable and responsible.
• Ability to follow through to get job done.
• Able to communication in English and Mandarin or Cantonese.
• Experience in administration, preferably in a hotel environment.
• Proficiency with Microsoft Office including Word, Excel, PowerPoint.
• Proficiency with the Internet.
• Experience with OPERA and FCS would be beneficial.
• Advanced written and verbal communication skills (both in English and Chinese)
• Adheres to, and supports the company’s vision, values, policies and procedures.
• Strong sense of teamwork and a good team player.
• Adopt and implement new approach and practice to meet changing circumstances and customer needs.
• Display a high commitment to improve customer service, always strive to achieve customer satisfaction.
• Attention to details.
• Anticipate and assess issues, risks or opportunities within the area of responsibility and apply and suggest effective and creative solutions.
• Achieve agreed objectives and accept accountability for results.
• Willingness to learn and perform to the high standards set by the company.
• Ability to work on flexible shift including overnight, weekends and holiday on rotation basis.