Job Description

JOB SUMMARY:

Responsible for coordinating the overall day-to-day operation for Universal Kids Resorts on-site hotel including overall support of all departments reporting to the Director/General Manager. Supports the overall operation by assisting with Team Member communication, training, housekeeping inventory processes, procurement of operating materials/supplies, and the submission/tracking of Purchase Requisitions. Assists with administrative support and liaisons with third-party service documentation, reporting, and overall hotel communications.

JOB RESPONSIBILITIES:

• Assists and supports management in the administrative tasks and responsibilities associated with all departments within the Hotel, including but not limited to the Front Office, Housekeeping, Food & Beverage Operations, Culinary, Security, Lost & Found Program, pool, banquet events, and third-party vendors. Supports the Managers in each of the respective departments by coordinating with UDX stakeholders, third-party service providers, and inter-departmental communications.
• Coordinates with Hotel management for daily staffing requirements, access, and concerns with 3rd party vendors including outsourced laundry, deep cleaning, and various other services. Ensures entry access and regulatory measures are communicated and followed. Resolves and eases sensitive internal/external situations through collaboration across departments in a timely manner to ensure continuous operation.
• Assists and supports Front Office and Housekeeping with various administrative tasks and responsibilities, including but not limited to the UKR Lost & Found Program, stock operations, and completion of consolidation and transfer requests. Conducts, uploads and research cycle counts, ensuring damaged housekeeping items and special guest requests are recorded properly and timely. Research and resolve unreceived transfers.
• Analyzes, compiles, updates, and maintains department data on spreadsheets. Completes necessary documentation for hotel supply orders and service requests. Drives communication throughout the hotel and in partnership with UKR theme park for a seamless Team Member experience. Provides appropriate documentation and addresses department inquiries and escalations. Routinely audits Front Office and Housekeeping storage locations to ensure quality and safety standards.
• Partners with Digital & Technology and other UDX departments in ensuring the seamless operation of Opera Property Management Systems. Supports troubleshooting efforts and communicating system enhancement requests and issues to proper UDX team.
• Provides clerical support to all Hotel departments by creating communications, presentations, and corresponding materials while maintaining equipment inventory, product assistance, and sourcing requests. Supports Hotel leadership in maintaining all regulatory training tracking, Environmental, Health & Safety training and compliance efforts, and updating standard operating procedures and documentation.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Individual Contributor.

ADDITIONAL INFORMATION:

• Carries out responsibilities in accordance with the organization’s policies and applicable laws.
• Must be able to work a flexible and varied schedule based on business needs.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Strong verbal and written communication skills.
• Must be able to identify and resolve problems in a timely manner.
• Ability to balance multiple tasks at any given time with strong organizational skills.
• Experience with Opera Property Management System, Boomerang, or Windsurfer is a plus.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• Bachelor’s degree is preferred.

EXPERIENCE:

• 2+ years of Guest Service or Administrative experience in a hospitality environment is required; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE.