Job Description

REQ14595 Coordinator, Hotel Operations (Open)

The Coordinator, Hotel Operations is responsible for providing administrative and secretarial support to the General Manager/Hotel Manager for the smooth running of the hotel.

PRIMARY RESPONSIBILITIES:

• Ensure confidentiality of all restricted or sensitive material provided to the General Manager/Hotel Manager
• Responsible for providing quality support to the General Manager/Hotel Manager in the area of:
• Diary Management
• Arranging regular and ad-hoc meetings, briefings, conferences & other travel arrangements
• Expenses & financials, including motor vehicle
• Specialized projects including establishing administrative protocol for City of Dreams

• Provide administrative support to the City of Dreams operations, including the followings:
• Establishing and maintaining executive office policy and procedures
• Carrying out site inspections and familiarizations
• Coordinating the guest recognition program
• Maintaining customer feedback and complaint procedures
• Maintain a secure, effective up-to-date filing system both manually and electronically, which is easily accessible
• Manage the flow of correspondence and communication to the General Manager/Hotel Manager, ensuring telephone and written communications requiring attention are prioritized, accurate and thorough
• Maintain a professional and friendly approach in dealing with internal and external people. Ensure the General Manager/Hotel Manager - Hotel is accessible to those people who require contact or assistance
• Liaise effectively with other departments on behalf of the General Manager/Hotel Manager to convey and/or source required information
• Maintain a comprehensive database of guest feedback and update guest profiles accordingly
• Respond to customer feedback in an appropriate and timely manner
• Ensure the office of the General Manager/Hotel Manager is operated in a professional manner
• Ensure hotel administration accounts are processed correctly, reconcile petty cash and cab charge ledger as well as manage stationery requisition and stock control

KEY PERFORMANCE INDICATORS:

Achievement of the KPOs

QUALIFICATIONS:

Experience

• Prior experience in a similar capacity for a middle/senior Executive

Education

• Certificate/diploma in secretarial support
• High School Graduate

Skills / Competencies

• Proficiency in written and spoken English and Chinese
• Fluent in Cantonese
• Pleasant disposition