Job Description

***IN ORDER TO BE CONSIDERED FOR THIS POSITION CANDIDATE MUST BE SERVING PERMANENTLY IN THE TITLE OF ADMINISTRATIVE COMMUNITY RELATIONS SPECIALIST, OR BE REACHABLE ON THE CIVIL SERVICE LIST #6002, OR BE ELIGIBLE UNDER THE 55A PROGRAM***

The Department of Transportation (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment.

Under direction, with latitude for the exercise of independent judgment and initiative, serves as the Coordinator of the Highway Inspection & Quality Assurance (HIQA), Summons Unit, ensuring efficient workflow and compliance with established policies. Daily functions includes: supervise and evaluate support and field inspection staff assigned to the Unit; oversees a city-wide quality control program pertaining to the creation, issuance, and adjudication of summonses issued by the department’s inspection forces to all permittees registered with the department, as well as private citizens, businesses, and corporations. Coordinates and directs quality control program to assess completeness and accuracy of adjudicated summonses. Assigns court representative staff to special projects/field operations. Reviews and establishes dialogue and narratives to limit the number of summonses dismissed by the Office of Administrative Trials and Hearings (OATH). Represents the City (DOT), at OATH hearings. Coordinates the maintenance, enhancements, and business rules pertaining to the department’s current legacy system concerning the issuance of summonses. Conducts operational studies, quantitative analysis, and other research techniques. Prepares comprehensive reports on surveys and/or findings with recommendations for improved effectiveness. Reviews decisions and orders from OATH, and distributes to HIQA Borough Managers/Supervisors. Reviews appeals determining which cases to appeal before weekly meetings with the department’s Legal Office. Drafts correspondence (internal and external), for special adjudications, return checks, etc. Develops Standard Operating Procedures, identifying deficiencies in administrative/operational processes to maintain up-to-date guides for assigned staff. Makes recommendations on policies and procedures and provides authoritative interpretation of complex problems. Works with DOT IT DASH support team to implement system enhancement and/or develop electronic application for improved functionality. Oversees the installation of new systems and procedures, including the training of appropriate staff. Approves timesheets, prepares performance evaluations, tasks/standards, probationary reports, and takes appropriate disciplinary action when needed by submitting required documentation. Responds in a timely manner to administrative/operational requests from HIQA Executive/Administrative staff. Attends meetings with other units, divisions, and agencies. Attends training classes, workshops, seminars as needed.

ADMIN COMMUNITY RELATIONS SPEC - 1002F

Qualifications

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational
equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.