Job Description

Coordinator, Global & International Student Services

Department: Registrar's Office

Location: Eastern Campus

Reports To: Manager, Global and International Student Services

Recruitment Type: External/Internal

Requisition ID: req7269

Employment Type: Full-Time Support Staff

Union Position: Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm

Number of Openings: 1

Provides and coordinates services tailored for global and international
student groups that require personalservices. Ensures programs are compliant with Collegeand governmental agencies. The
Coordinator of Global and International Student
Program performs a broad range of duties to increase the global and international
student population and provides a comprehensive system of service delivery that
is responsive to global and international students and the needs of the College
community.

DUTIES AND RESPONSIBILITIES

• *Develops, coordinates, implements and evaluates processes and services
• *Reviews student applications and credentials and processes acceptance for global and international student populations
• *Establishes and maintains all appropriate files
• * Develops and coordinates international student recruitment and outreach strategies, including communication with prospective, current and former students, College employees, agents, and U.S. and non-U.S. higher education institutions and high schools, and other organizations likely to be viable sources of global and international students
• *Attends and actively participates in global and international student recruitment events; composes and gives presentations locally to individuals or large groups regarding programs and services at College. Attends and facilitates information events for populations interested in College programs.
• *Maintains internal and external information and reporting systems to support and facilitate the operations of this specialized student groups which may include SEVIS and Ohio Department of Education and Workforce
• *Anticipates and meets all students and stakeholder needs accurately, professionally, and with a commitment to customer satisfaction
• Serves as a Designated School Official (DSO) approved by Department of Homeland Security (DHS) to issue immigration documents and grant immigration benefits to students in F-1 visa status
• Advises and assists global and international students regarding all admissions requirements and non-immigrant compliance issues, such as visa adjustments, employment, travel, and re-entry into the country
• Participates in the New Student Orientations and other activities related to global and international students; works collaboratively to plan programs that enhance international education at College
• May audit global and international students quarterly as required by federal regulations
• May issue I-20 forms consistent with College policies and procedures and U.S. government regulations
• May serve as an intermediary in establishing open accounts for students on an F-1 visa
• May provide functional supervision to part-time staff and/or students workers
• Performs other related duties as assigned

*denotes essential function

QUALIFICATIONS

REQUIRED

• Bachelor’s degree
• Minimum of two (2) years progressive student services/special programs experience in an educational institution.
• Excellent verbal and written communications skills.
• Excellent organizational skills.
• Skills in keyboarding, basic math and grammar, and standard level word processing (MS Word) and spreadsheet applications (MS Excel).
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships.
• Must have sensitivity to respond appropriately to the needs of the community.

PERFERRED

• Master’s degree
• Database Management and presentation software skills
• Banner navigation experience

WORKING CONDITIONS/PHYSICAL DEMANDS
Must be able to occasionally stand; and lift up to ten (10) pounds unassisted. Must be able to frequently sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Special vision requirements include ability to adjust focus. Must be able to work in an environment with a moderate noise level. This position is responsible for job duties across the College
and will split time between more than one campus as a regular assignment.

Disclaimer: This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned and does not prescribe or restrict the tasks that may be assigned.

This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 09. Full time (1199/SEIU) bargaining unit employees at Cuyahoga Community College
will be considered first for vacant positions.
Target Hiring Salary: Minimum salary $55,360

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.