Job Description

Basic Job Function:

This position is responsible for all facets of guest movement throughout the fitness environment, fitness reception desk, service scheduling, and the departure process. Assist with overall communication in the fitness area ensuring 5-Star Standards are maintained.

Minimum Requirements:

• Minimum one (1) year administration experience required, including a focus on guest management
• Hospitality experience with knowledge of Spa/Fitness industry preferred
• Excellent communication skills, both written and verbal
• Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
• Proficient with peripherals, copier, fax, telephone and calculator
• Experience with resort/spa reservations system OpenCourse, a plus
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers

• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes

• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Maintain current knowledge of all Fitness policies and procedures
• Maintain current knowledge of all Spa and Salon services including treatments, spa amenities, staff abilities, fitness classes, hours of operations, spa retail, etc.
• Schedule accurately Fitness appointments for future guests
• Confirmation of appointments based on current procedure
• Receive incoming telephone calls promptly and politely, demonstrating proper phone etiquette
• Take messages for guests and staff, ensuring deliver in a timely manner
• Learn the names and personally recognize our regular Guests and Members
• Warmly greet and assist guests and members with any reservations, questions, spa arrivals and departures
• Escort guests and members to appropriate waiting areas, and / or lounge to prepare for services
• Promote additional treatments to ensure guest return
• Maintain guest areas in excellent condition
• Promote retail sales to guests and members
• Inform supervisor of any business items that need to be ordered
• Read communication logbooks and provide follow through on action items
• Conduct tours of the facility
• Alert supervisor to any potential problems or concerns
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Ability to effectively operate all hotel computer systems
• Ability to provide simple math calculations
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to lift, carry, pull and push up to 25 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Ability to maintain compliance with Sea Island’s Company Resort Professional Image Policy