Job Description

REQ10415 Coordinator, Event & Operations (Open)

TITLE:

Coordinator, Event & Operations

Division:

Entertainment Operations

Department:

Entertainment Operations

Reports to:

Manager, Event & Operations

Direct Reports:

N/A

Last Updated:

Jan 2023

Assist Event & Operations in the development and implementation of goals, objectives, policies and priorities of all Event Program and activities to Studio City Event Center

PRIMARY RESPONSIBILITIES:

• Assist Event Managers in all aspects of event operations.
• Coordinate part-time support staff with the appropriate Department, i.e. ushers and any other part-timers for designated events with the Company.
• Liaise and co-ordinate with hirers to establish and finalize their event needs and requirements per show Riders.
• Take an event from start to finish by overseeing all aspects of delivery with Promoter and various Departments.
• Liaise with Ticketing Department to ensure the right plan is configured before tickets go on sale.
• Help co-ordinate the sale of merchandise on site.
• Help co-ordinate promoter equipment needs with ETD Dept.
• Prepare and monitor event billing activities with Finance Manager and rest of the team.
• Prepare venue requirements as instructed, arrange and ensure the facilities are properly set up for the event.
• Provide on site support, response to any emergency situations
• Handle customer related issues and resolve guest complaints and escalate issues to Duty Manager.
• Handle ad-hoc projects/events as and when required
• Other duties as deemed necessary or as directed
• Adhere to all Company policies and procedures.

QUALIFICATIONS & EXPERIENCE:

• Degree or Diploma in a related discipline plus 1 year related hands-on experience in events related role preferred.
• Willing and able to work a flexible schedule including evenings, weekends and holidays as required.
• Well organized, meticulous, enthusiastic team player and self-starter
• Computer literacy, including Word, Excel and PowerPoint
• Good working attitude and willing to learn
• Excellent command of written and spoken English and Chinese
• Experience in events related role is an advantage