Position Title:Coordinator, Donor Relations
Status:Contract ending June 25,2027
Hiring Salary Range: $48,281 - $56,328 (To ensure fair and equitable pay at THPF, salary will be based on your years of experience, skills and qualifications relevant to the role)
Work Location: Hybrid - 1 day per week in the office at 2085 Hurontario Street with occasional work at hospital sites – Mississauga, Credit Valley Hospital and Queensway Health Centre sites.
ABOUT US
At Trillium Health Partners Foundation (THPF), we envision a future where health care transcends expectations and every member of the community has access to the care they need, when they need it the most.
Our vision is bold: build a new kind of health care for a healthier community.
We are the driving force behind Trillium Health Partners. Our team is raising money for the hospital so that millions of patients in the West GTA and surrounding communities have access to the care they need. Trillium Health Partners is comprised of Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre and is one of the largest community-based, academically affiliated acute care facilities in Canada serving one of the fastest growing populations in the country. Trillium Health Partners is a teaching hospital affiliated with the University of Toronto and home to the Institute for Better Health, the hospital’s research, and innovation engine. It is also the regional specialist for over 14 programs such as cardiac, cancer, stroke, neurology, mental health and so much more. Our doctors and nurses partner with your local hospital to offer highly complex care.
Our 60+ member team is comprised of exceptional talent, with diverse backgrounds and expertise dedicated to raising the crucial funds needed to address the highest priority needs of our hospital.
We operate with respect, collaboration and a drive for excellence and have already made a massive impact! Our fundraising milestones include securing the largest donation ever made to a hospital in Canada by Peter Gilgan and the Peter Gilgan Foundation of $105 million to help build the future home of The Peter Gilgan Mississauga Hospital. We also secured the largest corporate match by Orlando Corporation of $75 million to support development of the new hospital, mental health and research and innovation.
While we love setting records, we are hungry for more and need your help getting there.
Join us to help revolutionize the future of health care in the West GTA.
The Donor Relations Coordinator supports the Direct Marketing team which is responsible for 13% of the Foundation gross revenue. Serving as the primary point of contact for Face-to-Face donors. Executor of pivotal conversion, upgrade and loss aversion programs to increase overall file health. Responsible for donor data input and management, tracking performance metrics, processing invoices and reconciliations, and generating monthly performance reports.
Execute conversion, upgrade, and loss aversion programs to improve overall file health
Follow up on cancellations and payment declines to retain recurring gifts or secure additional giving
Serve as the primary contact for Face-to-Face donors, managing inbound and outbound communications
Ensure exceptional donor experiences and foster long-term relationships
Triaging and capturing all donor communications in Raiser’s Edge
Respond to inquiries across all channels and resolve donor concerns
Manage acknowledgements and correspondence as required
Provide monthly reports on donor relations activities
Receive acquisition files from vendors, verify, and provide approval
Ensure files are received from vendors on schedule, flagging delays
Check for file format accuracy, returning files to vendors for corrections
Check for duplicate acquisitions and non-compliant records, suppress from files, and notify vendors of declined records
Manage invoicing, tracking, reconciliation, and reporting on program finances
Assist in other duties and special projects to further the goals of the Direct Marketing team
SKILLS & QUALIFICATIONS
Proficient in Excel with the ability to manage data files, create pivot charts, and generate comprehensive reports.
Able to work confidently in the Microsoft suite of programs – Word, Excel, Outlook, Power Point
Blackbaud - Raiser’s Edge, NXT, Luminate
PowerBI
Keen interest in donor relations, fundraising direct marketing and desire to learn and develop as a fundraiser
1+ years of relevant experience including fundraising database management, donor relations, stewardship, recognition, and annual giving
Strong writing, editing, and proofreading skills with the ability to write for different audiences and platforms
Experience with donor databases, email marketing, and social media platforms
College diploma in Fundraising, Business Administration, Communications, Marketing, or a related discipline
Work Environment
Willingness to work flexible hours and to tight deadlines as needed —some after-hours work may be required
Flexibility to work remotely with scheduled office days
Valid driver’s license and access to a reliable vehicle an asset
Every application is reviewed by a human recruiter, and all hiring decisions are made by people. All positions posted on the Trillium Health Partners Foundation Careers Site represent current vacancies, unless otherwise posted in the job description.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners Foundation will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
We thank all those who apply but only those selected for further consideration will be contacted.
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.
