Job Description

The ADGM Dispute Resolution Hearing Centre (the “Centre”) is a state-of-the-art hearing facility purpose-built to accommodate all forms of dispute resolution in ADGM, but particularly for arbitration and mediation. The Centre is open to all parties who may wish to use the facilities. The Centre also accommodates the office of the International Court of Arbitration (the “ICC”), the world’s leading arbitral institution.

The main purpose of the role is to provide high-level administrative and operational support to the Centre’s Head of Client Relations (“Client Relations Manager”), including coordinating and overseeing all back-office services and administration of the Centre. The role also requires extensive liaison between the Centre and: its external clients and stakeholders (principally members of the legal profession); the ADGM Courts team; and internal ADGM stakeholders (including ADGM’s Technology Services Division, Marketing & Corporate Communications (“MarComms”), Procurement and General Services). The role also supports ADGM Courts and collaborates with the Registry Coordinator to work on projects and events and provide administrative support to the Registrar and Chief Executive of ADGM Courts and the Registry team.

Operational Responsibilities

• Coordinate the Centre’s administrative services, including preparation of correspondence, strategy reports and other documents required for the operations of the Centre.
• Provide information on the Centre’s facilities and resources to stakeholders, including legal practitioners, arbitrators, government agencies and the public.
• Provide high calibre support and concierge services to the Centre’s clients and stakeholders.
• Assume overall responsibility for the facilities and equipment necessary for the smooth and efficient operations of the Centre, and particularly to ensure a high quality of hearing services for parties conducting hearings at the Centre.
• In consultation with the Client Relations Manager, coordinate with MarComms regarding the planning and management of all events or other marketing initiatives launched by the Centre.
• Facilitate procurement, accounts and general services needs and requirements of the Centre.
• Update the Centre’s website content and identify areas of improvement and enhancement of the content and design of the website.
• Provide comprehensive support for the Client Relations Manager to ensure excellent service in relation to business development activities.
• Draft and manage the Centre’s hearing quotations including liaising with service partners (for example, transcript and hearing bundles) to provide all-inclusive quotations to clients.
• Work closely with the Chief Executive of ADGM Courts and the Registry Coordinator, to coordinate events and other projects for the Courts team.
• Collaborate with the Registry Coordinator on administrative tasks to support the high volume caseload being managed by the Courts Registry team, and provide support during leave.
• When necessary, provide high level support for the staff of the ICC Court Case Management Office.
• Information Security Related
• Understand, adopt, adhere and practice responsibilities or controls as per ADGM Information Security policy and as per best practices explained in the induction and awareness sessions.
• Confidentiality, Integrity and availability of the ADGM Information shall be maintained at all times i.e. within as well as outside ADGM.

Work Experience

• Minimum 6-8 years’ administrative experience in a senior administrative role in a law firm, in-house legal section or other organisation with client facing responsibilities.
• Strong organisational skills to successfully support the Client Relations Manager and effectively contribute to strategic and operational activities.
• Strong customer service skills with a demonstrated ability to manage client problems or issues.
• Strong communication and inter-personal skills, including confidence to liaise with lawyers, ADGM senior management and government employees.
• Strong IT skills, including working with document management systems and devising improvements to digital service delivery.
• Excellent skills in: organisation, research, analysis, problem solving; and time management.
• Advanced skills in drafting documents, reports, correspondence and other written material for submission to clients and senior management.
• High level observance of confidentiality, judgment, tact and discretion.
• Fluent in English.

Desirable

• Previous experience in the UAE.

The ADGM Authority is mandated to facilitate the achievement of ADGM’s vision to be one of the world’s foremost international financial centers. The Authority brings together strategic and support functions to ensure the continued provision of best-in-class services, enabling the development of ADGM as a whole. It plays a pivotal role in driving ADGM’s growth by leveraging emerging trends across the international financial services sector and the developments associated with the post-pandemic world.