Job Description

Accountabilities:

As a Coordinator, Development Services, you will support fundraising operations by managing donor information, improving data quality, coordinating development processes, and providing valuable insights through reporting and research. You will act as a key resource for development teams by ensuring accurate information, efficient workflows, and effective use of CRM systems.

• Maintain accurate donor and prospect records by updating, reviewing, merging, and cleaning database information.
• Support CRM data integrity by ensuring consistent processes, documentation, and adherence to development standards.
• Act as a central resource for donor and prospect information, helping teams access reliable data and follow best practices.
• Collaborate with CRM teams and development stakeholders to resolve data issues and optimize system usage.
• Create and maintain CRM documentation, training materials, and resources to support team adoption.
• Coordinate CRM onboarding and process training activities while identifying opportunities for ongoing learning.
• Manage data requests, ensuring accuracy and alignment with fundraising priorities and reporting requirements.
• Coordinate workflow requests by reviewing submissions, assigning tasks, and ensuring process compliance.
• Conduct prospect identification, qualification, and research using internal and external research tools.
• Maintain prospect pipelines, donor profiles, relationship information, and research summaries within CRM systems.
• Prepare reports, dashboards, briefing materials, and research documents to support fundraising decisions.
• Support donor cultivation and stewardship activities by coordinating event information, attendee lists, and relationship tracking.

Requirements:

You are an organized and detail-focused professional with experience supporting fundraising, donor management, or data-driven operations. You combine strong analytical skills, technical confidence, and a collaborative approach to help teams improve processes and achieve their goals.

• Post-secondary education in a related field or equivalent experience in a similar role.
• 3+ years of experience working within a major gift fundraising environment and supporting donor lifecycle activities.
• Strong understanding of donor data management, CRM systems, and database administration.
• Experience with prospect research tools such as iWave, CharityCan, Grant Connect, or similar platforms.
• Strong attention to detail with the ability to manage multiple projects and deadlines while maintaining high-quality work.
• Excellent organizational, project management, and prioritization skills.
• Curiosity, adaptability, resourcefulness, and the ability to learn new systems quickly.
• Ability to work effectively with multiple stakeholders in a complex, results-oriented environment.
• Strong client-service mindset with professional communication and responsiveness.
• Sound judgment, ethical decision-making skills, and commitment to maintaining confidential information.
• Interest in innovation and willingness to explore new tools, including AI-enabled productivity solutions.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, SharePoint, and Outlook.
• Understanding of fundraising ethics and standards, including relevant professional codes and donor rights principles.

Benefits:

• Competitive annual salary range of $60,000 – $68,000, depending on experience, skills, and qualifications.
• Flexible remote or hybrid work options available across Canada.
• Comprehensive health, medical, dental, and vision benefits.
• Life insurance and disability benefits.
• Employee assistance program supporting personal and professional wellbeing.
• Defined contribution pension plan with employer matching.
• Generous paid time off package, including vacation days, personal days, wellness days, and company-wide closure during the holiday period.
• Home office setup and mobile phone reimbursement support.
• Opportunities for professional development and continuous learning.
• Opportunity to contribute to meaningful initiatives that create a positive social impact.