Coordinator Demo Operations

Support Asset Management and operational efficiency by coordinating inventory control, system reconciliation, reporting, and cross-functional communication to ensure accurate tracking, timely distribution, and optimal utilization of demo and field inventory while maintaining high customer satisfaction and supporting business objectives.

Job Duties

PRIMARY DUTIES AND RESPONSIBILITIES

• Work with other Internal Departments by phone and written communications such as Customer Care, Sales, and Product Management. Build and maintain internal and external customer satisfaction.
• Produce and distribute daily, weekly, and monthly reports as required.
• Perform system transactions to reconcile Inventory Accounts in NetSuite and Salesforce.
• Monitor the status on Exited Reps outstanding Evaluation orders and work with RVP and assigned Team Members to ensure equipment is properly reconciled.
• Coordinate return shipment of field inventory.
• Responsible for timely and accurate shipments of Demo Inventory.
• Provide back up to other Asset Management personnel as needed.
• Perform Cycle Counts of inventory and maintain a high accuracy of stock.
• Work directly with the Service Manager or Technician to provide necessary components for instrument repairs.
• Proactively communicate low inventory levels and materials discrepancies and other issues that may negatively impact material quality or the ability to meet operations objectives.
• Analyse all Asset Management Demo equipment and work with Sales and Marketing to right size warehouse and trunk stock inventory.
• Coordinate with Sales Management on product Sell off program to ensure inventory is current and in working condition.

Perform all other duties as assigned.

Job Requirements

MINIMUM QUALIFICATIONS(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Experience: Inventory Management and/or Asset Management experience is a plus.

Skills:

• Must possess working knowledge of MS Office (Excel and Word), SAP and Salesforce
• Excellent verbal and written communication skills are required. Inventory Management, multi-tasking and problem-solving skills are essential.
• Strong analytical and problem-solving skills

Other Considerations (travel/hours availability, etc.): Onsite position.