Job Description

At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating

environment as you help us grow our customer base. As a coordinator in the Booking, DG & Vessel

Balancing CSS Team, you will deliver the highest levels of quality, be customer-oriented and create value

for customers as well as for Hapag-Lloyd. Team has a high impact with quality promises, timely handling

of all regulations and coordination with multiple GSC India teams

• Ensure adherence with all Booking, Dangerous Cargoes regulations
• Ensure daily CRM case handling, review productivity. 65 cases, per day
• Follow-up with customers via phone and email on missing DG / Booking information
• Handle timely escalation of GSC teams
• Work to ensure no cargo dwells over 7 days
• Work with PTO / OPS team to coordinate loading of cargoes
• Coordinator with DG – Cargo Patrol team, DG GSC teams to ensure timely approval of DG.
• Ensure IMO documentation is received for loading
• Work with GSC Vessel Balancing team to ensure proper handling booking cancellations, rolls – with correct remarks (Vessel balancing).
• Trace cargoes dwelling, work with GSC to ensure all requirements are met to load cargoes
• Ensure highest quality is offered to our customers, external and internal
• Handle COD’s request – and coordinate with GSC where required

• Associate degree and 2 years’ experience in the Maritime Industry or the equivalent combination of education and experience preferred.
• Excellent communication skills.
• Comprehensive knowledge of FIS and other HL systems.
• Result driven team player with a proactive attitude.
• Ability to work under pressure.
• Goal and deadline driven.
• Good time management skills.
• Receptive and be able to grasp new ideas and motivate oneself for personal development.
• Working knowledge of MS Office.
  

With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.