Hapag-Lloyd AG

Coordinator Customer Service

Hapag-Lloyd AG  •  Republic of Ghana (Onsite)  •  8 days ago
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Job Description

The Customer Solutions Coordinator supports customers by coordinating solutions, responding to inquiries, and helping ensure timely resolution of service needs, thus enhancing customer satisfaction.

  • Printing payment collection and MTD release
  • Printing, checking and releasing of bills of ladings
  • Monitoring/ taking action on uncleared containers
  • Liaising with Operations for confirmation of loaded containers
  • Receiving all import docs daily and processing import releases against freight / landside
  • Receiving and updating systems with surrendered original bills of lading (OBL), release status and payment and document retrieval status.
  • Liaising with finance for payment confirmations
  • Communicating with customers and authorities in cases of exception handling of shipments
  • Clarify and addressing all customer queries
  • Providing customers with shipping details

Education

  • University degree or equivalent.

Knowledge, Skills & Abilities for success in the role.

  • 2 years' experience in liner shipping, preferably in a customer solutions or service department
  • Import, export and documentation Process Knowledge
  • Ability to analyze and solve problems
  • Effective communication skills with very good command of written and spoken English
  • Business focus
  • Good leadership skills
  • Customer oriented
  • Teamwork
  • Drive for results.
Hapag-Lloyd AG

About Hapag-Lloyd AG

About Hapag-Lloyd

With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.

Disclaimer

This press release contains forward-looking statements that involve a number of risks and uncertainties. Such statements are based on a number of assumptions, estimates, projections or plans that are inherently subject to significant risks, uncertainties and contingencies. Actual results can differ materially from those anticipated in the Company’s forward-looking statements.

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Hamburg, DE
Year Founded
1847
Website
hapag-lloyd.com
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