Job Description

Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference.

Learn more about Kemira at www.kemira.com/careers.

We are now looking for a Coordinator, Customer Order Management with Swedish for Customer Service Operations, Team Packaging & Hygiene Nordics. The Packaging and Hygiene Solutions specializes in innovative solutions that enable customers to create fiber-based products suited for a circular economy and replacing plastics, while optimizing resource efficiency, product performance, and quality. Serving paper, board, tissue, and molded fiber packaging manufacturers across the globe.

This is a permanent position based in our Gdańsk office. Business Service Center (BSC) in Gdańsk, Poland, is a multifunctional hub supporting customer service, procurement, finance, administration, and IT operations. The center fosters a dynamic, multicultural environment built on openness, cooperation, and strong internal partnerships

In this role you will be responsible for:

• Correct data entering per each order to ensure correct deliveries and invoices
• Registering and resolving transportation complaints
• Contacting customers via different communication channels regarding their order, order confirmation, shipment details etc.
• Cooperating with internal and external stakeholders
• Ensuring that the process is followed according to internal policies and targets
  
  

What you’ll bring to the team:

• Position requires fluent Swedishand English (additional language would be an asset)
• At least 1 year of functional experience in order management or customer service
• Good practical knowledge of MS Office tools
• Very good communication and interpersonal skills
• SAP knowledge would be an asset
  
  

What you can expect from us:

• Stable job in international organization
• Possibility to grow within company’s structures
• High company standards and a culture based on Kemira’s principles: Focus on Growth, Deliver Value and Collaborate to Succeed
• Friendly, international atmosphere and a diverse, inclusive, and international work environment
• Flexibility to organize your work between office and remote, in a hybrid work culture
• A market-competitive and equitable salary with attractive employee benefits (e.g. private healthcare, sports cards, extra day off, volunteer day, and additional social benefits)

Ready to create better every day? Join Kemira!

For more information, please contact Alicja Gołata, Senior People&Culture Specialist by email: alicja.golata@kemira.com

Please apply with CV no later than 25 March 2026 at kemira.com/careers

Kemira is a global leader in sustainable chemistry for water-intensive industries. We operate globally and serve a wide range of customers including municipal and industrial water treatment companies and the fiber industry. Our solutions and services help secure clean water for millions of people every day and support our customers in advancing circularity and responsible resource use throughout their value chains. In 2025, Kemira reported annual revenue of EUR 2.8 billion with a global team of 4,911 colleagues. Kemira is listed on the Nasdaq Helsinki. www.kemira.com