Job TitleCoordinator, Customer Account Services

This position assists the supervisor in the Billing/Collection activities for a variety of business units. The incumbent's responsibilities include monitoring department quality, productivity, assisting the supervisor and administrative team in performing the activities for the function. This role will assist the administrative staff in resolving complex Billing/Collections disputes. This position recommends, develops, and implements process improvements within their function. This role interacts with customers as well as vendors and outside companies. This position coaches' employees to identify potential strategies and resolutions to customer issues. The incumbent monitors customer accounts to ensure past due invoices are addressed, bad debt exposure is reduced, and customers comply with payment terms. This role evaluates improvement opportunity areas or process problem areas to identify specific changes or new methods required to improve and increase productivity.

Job Responsibilities:

• Contacts customers and vendors as required to gather inquiry details, provide resolution and ensuring customer satisfaction.
• Works with the administrative group to educate them on the proper procedures and verifies that the controls and procedures are being followed.
• Partners with various departments to resolve and correct payment and billing issues.
• Participates in the implementation of new or improved processes to ensure proper usage and adherence.
• Communicates operational instructions to the processing workgroup.
• Provides support to customers to address billing issues and provide requested reports.
• Oversees the daily workflow and make adjustments as necessary.

Job Requirements:

• U.S. citizen or otherwise authorized to work in the U.S.
• Employer will not sponsor visas for position.
• Must be located in the same geographic location as the job or willing to relocate.
• Experience using Microsoft Office Suite
• Bachelor's Degree (or internationally comparable degree) or be a current TFF employee with TFF experience
• Bachelor's Degree (or internationally comparable degree) in Accounting or Finance
• Associate's Degree in Business or related field
• Flexible travel schedule