Job Description

Responsible for ensuring correct bills are issued and customers invoiced are timeously sent. Good knowledge of HLAG products and ensuring customer requirements are met

• Attend to counter case management queries

• Import Cargo release from FIS

• Understanding ODeX

• Customer training for registration

• IMPORT DIFU & GOFU - Communicate/Push customers on delivery of cargo that arrived on vessels to avoid and reduce longstanding.
• Daily push on Special cargoes- OOG/flat rack & Reefer Aggressive focus/push with all reefer customers for prompt delivery of reefer cargoes
• Ensure Daily and quality work on GOFU Task to return/retrieve company asset or push for replacement value if unit is missing.
• Communicate/Push customers and make consistent effort on prompt empty return to terminal to allow empties available for bookings.
• Receive and collate weekly/monthly report for longstanding visibility- Rane Manali's report to be used as central source, manual performance collation, Every Monday
• Follow up on waiver cases and Auction to reduce longstanding in yard.
• Share progress on Daily Huddle meeting.
• Ensure Macro longstanding push with QSC - Letters must be sent to avoid new shipments resulting on longstanding.
• Coordinate with QSC to perform longstanding follow up tasks in FIS i.e. postponement and abandonment.
• Send longstanding notifications to customers and POL according to the longstanding notification timeline.
• Prepare reports for weekly & Monthly meeting presentation.
• Block GOFU customers on ODEX.

• Computer literacy / Excel competency /Power Point

• Preferably knowledge of the Documentation module in FIS

• Email ethics

• Team player with a proactive attitude

• Ability to work under pressure, goal and deadline driven

• Able to use initiative and work with minimal supervision

• Attention to detail

• Well organized with excellent administrative and communication skills

• Good interpersonal/communication/supervisory skills

• Creative problem resolution

• Sound command of the English language

• Focused and Driven individual.

With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.