Job Description

Responsible for ensuring correct bills are issued and customers invoiced are timeously sent. Good knowledge of HLAG products and ensuring customer requirements are met.

• Attend to counter case management queries

• Export Release instruction from FIS

• Export Readiness check such as: Handle customs Clearance and Loading confirmation

• Daily export readiness for vessel loading to be advises to QSC Ops

• Liaise with Operations for confirmation of Loaded containers for Daily Huddle

• Attend to all customer queries.

• Computer literacy / Excel competency /Power Point

• Preferably knowledge of the Documentation module in FIS

• Email ethics

• Team player with a proactive attitude

• Ability to work under pressure, goal and deadline driven

• Able to use initiative and work with minimal supervision

• Attention to detail

• Well organized with excellent administrative and communication skills

• Good interpersonal/communication/supervisory skills

• Creative problem resolution

• Sound command of the English language

• Focused and Driven individual.

With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.