Job Description

Coordinator, Crisis and Access
OPSEU
Full-Time, Permanent (Benefitted)
This posting is the result of an upcoming vacancy.
London, Ontario (London Zone)
- Application Deadline: August 5, 2026 -

The Crisis & Access Coordinator will primarily support all programs that run out of the Crisis Centre, and will also provide regional secondary support to managers that support Crisis Programs running out of other locations, i.e. Elgin, Strathroy, and Oxford.

The Coordinator supports Program Managers and Directors in program oversight, staffing, service access, recruitment, training, quality assurance, and implementation of organizational initiatives. The position serves as a key resource for staff and volunteers, helping to maintain effective service delivery, program consistency, and a positive team environment.

The coordinator does not maintain a regular client caseload

Consider revitalizing your career and making a difference in your community by joining our team!
WHAT WE'RE OFFERING:

• What you'll be making - Starting rate for this role is $32.24 per hour (Level 1)
  • Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 (39.60 per hour); for internal applicants, grid level placement will occur as per the Collective Agreement
• When you'll work - 70 hours biweekly; Monday to Friday, 8:30-4:30pm with ability to flex to support program needs, including evenings and weekends
• Your pension plan –Immediately enrolled in the Healthcare of Ontario Pension Plan (HOOPP)
• What your benefits will be – After a 90-day waiting period, will be enrolled in extended healthcare benefits

HOW YOU WILL BE MAKING A DIFFERENCE:

Support of Direct Service Team:

• Assists Manager with organizing and directing the day-to-day work of staff, including program tasks and the distribution of work amongst staff members
• Travels to assigned program sites for the purpose of checking-in with staff and teams on a regular basis
• Builds relationships with staff members to support collaboration, well-being, program improvement, and a positive work environment
• Monitors team dynamics and well-being; consults with the Manager to address concerns Addresses questions and concerns from staff members, consulting with the Manager as needed
• Shares feedback with staff members in a manner that is constructive, respectful, and client-centered
• Consults with Manager to address performance issues
• Assists with performance reviews for staff members, as assigned by the Manager(s)
• Acts as a resource to staff members regarding challenging clients, clinical approaches, and program concerns; works collaboratively with staff members to develop solutions
• Completes staff work observations and supports professional consultations, as needed
• Provides staff members with supervision
• Ensures effective and timely flow of information amongst staff members, as well as to and from the Manager and Director
• Respects and acknowledges the contributions, opinions and expertise of all team members
• Utilizes effective conflict management skills
• Supports decision-making and flow through of communication the Manager and/or Director
• Provides direction in emergency situations; assists the Manager with providing appropriate debriefing and supportive follow-up

Operations:

• Works with Manager to screen, interview, score and hire new staff, both internally and externally
• Supports the orientation and training of new staff and existing staff
• Schedules and approves time-off requests
• Resolves scheduling conflicts and directs/re-assigns staff members as needed to support program functions and ensure safety
• For programs requiring Relief coverage:
  • Monitors Relief pools to ensure Relief staff are engaged and trained to provide appropriate client support
  • Manages Relief pool composition to ensure adequate coverage; initiates reach out to disengaged Relief staff members and/or initiating the hiring of additional Relief staff members, as needed
• Reviews intakes and waitlists to assign clients for optimal fit based on client needs and existing staff caseloads
• Liaises between staff and Manager with respect to client access and flow; assists with assessing potential fit for the program
• Implements new initiatives and policy / procedure changes within the program(s)
• Oversees daily program planning, problem solves issues and provide guidance around program concerns and direction
• Ensures program consistency and ensures services are delivered with compassion, inclusiveness and accountability in a welcoming environment
• • Provides leadership back-up when Manager is absent, including waitlist management
• • Supports coordination of Coordinated Care Plans (CCP) with community partners and staff

Administrative and General Responsibilities:

• Ensures program is conforming to accreditation standards
• Ensures Health and Safety Committee duties are carried out, as required
• Performs file audits and quality reviews, coordinates any resulting follow-up with the Manager
• Represents the program(s) on the Electronic Health Record (EHR) Committee
• Provides solutions for any questions related to documentation, and the EHR
• Addresses any site concerns regarding the physical property (internal and external) and reports concerns to Property Services Department, as appropriate
• Professionally liaises with community partners regarding programs; providing information and updates
• Completes statistics, as required specific to the program area
• Supports payroll input, documentation and approvals, as needed

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements
Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

We require the following qualifications:

• Degree or diploma in a mental health or addictions related field, or a degree or diploma in an unrelated field with a minimum of five years' employment experience in a direct-service mental health and addictions role (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Valid Driver’s Licence: minimum G2 class and access to a vehicle for personal transportation
• Current, satisfactory Police Vulnerable Sector Check (PVSC)
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• University Degree in health, social, behavioural science or related field
• Registration with a certification body preferred
• Minimum of three years’ experience working with people with mental illness and/or addictions and/or working in a social services field
• Knowledge of psychosocial rehabilitation concepts and applications
• Knowledge of harm reduction approaches related to addictions
• Knowledge of current mental health treatment practices, crisis and suicide intervention skills training
• Knowledge of community resources
• Demonstrated good judgment and strong organizational skills
• Crisis intervention experience
• Demonstrated ability to defuse potential conflict situations
• Demonstrated ability to form strong partnerships with other agencies, hospitals, organizations
• Flexibility and adaptability to changing needs and circumstances
• Ability to motivate staff and volunteers
• Good working knowledge of computer office technology such as word-processing, spreadsheets, database records, internet and e-mail resources, etc. and ability to perform basic financial and documentation requirements related to activities and programs
• Knowledge of electronic client records systems
• Bilingual in both official languages, preferred ; Une préférence sera accordée aux personnes possédant des compétences dans les deux languages officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.
Get your application in by – August 5, 2026

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca
Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes