Job Description

Omni Frisco Hotel at the Star

The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it’s the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel’s 24,000 square feet of meeting space provide endless opportunities for events.

This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.

Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.

The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni’s local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

Overview:

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation, and exceptional service.  We are now searching for a Conference Services and Catering Sales Coordinator to work full-time hours.The position also oversees daily operations, manages technical issues, assists with reservations, and ensures compliance with company policies. The ideal candidate is friendly, patient, professional and genuine with a service-driven attitude. In return, we provide a stable secure company, and family atmosphere with great benefits.

Responsibilities

• Responds to telephone inquiries by determining client's needs and specifications for referral to the appropriate Manager (CS and Catering calls, but not limited to assisting other coordinator/manager’s phone lines)
• Establishes rapport with clients and functions as Manager’s liaison.
• Extensive administrative duties and responsibilities; communication and distribution of daily/weekly/monthly reports and correspondence to Catering Sales, Conference Services, Banquets and Culinary operation procedures, handling confidential material and information
• Ensures that all filing systems are maintained according to spec's (Local, Hard/soft Copies and Audits).
• Maintain inventory of office supplies and surrounding area for Catering & CS Department, including ordering, coding and Birch street
• Coordinate all event arrangements with Director of Catering & Events including: reservations transportation, amenities, vendors, in-house meetings and events for VIPs, Corporate and Ownership visits.
• Process all Director of Catering & Events incoming correspondence
• Arrange appointments for Director of Catering Events as well as Catering/CS Managers
• Run and distribute Delphi Reports; such as 11-day and Daily Event for Catering and Convention Services and hotel as well as, Tentative and Prospect Report for Catering Managers – and as need reports for Director of Catering and Events
• Assist in qualifying Catering inquiries (Walk-In, Phone and email) by determining client's needs and specifications for referral to Catering Sale Managers
• Maintain Delphi in Catering Department by entering all leads, prepare proposals and update status of booking
• Run weekly prospect report for Catering Sales Managers
• Maintain Delphi in CS Department with turnover assignments and update status of booking
• Prepare In-House/Internal Banquet Event Orders and diagrams, as needed.
• Detail and execute Courtesy Room Blocks, coordinate BEOs & Resumes
• Maintain Resumes for upcoming meetings, VIP guests, meetings and events, etc.
• Assist with BEO Distribution
• Assist in Billing needs such as entering Permanent Account Numbers, Estimates and Bill Reviews ( As needed)
• Perform other duties as assigned by management.

Qualifications

• Demonstrated passion for the hotel and resort business
• Must be able to maintain a high degree of confidentiality
• Sound judgement and the ability to make reasonable decisions in the absence of directio
• Receptive to coaching from management, responds positively with willingness to make changes when desire
• Excellent analytical skills, including ability to adapt to highly complex changing work environmen
• Excellent time management and record keeping skills
• Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others
• Maintain a professional business appearance
• Patient, critical thinker, resourceful and tenacious
• Must take initiative and be fully engaged – must be a self-starter
• Ability to work independently with minimum supervision and with a team both efficiently and effectively as well as exercising judgement to meet deadlines
• Proven track record for leadership to include maturity, commitment, professionalism, attitude, performance, discretion, responsibility and ability to maintain a high level of confidentiality
• Dynamic, enthusiastic, creative leader who is organized, thrives under pressure and is able to handle multiple tasks while working under pressure, still maintaining high attention to detail, “can-do attitude” and the ability to maintain consistent accuracy; able to troubleshoot while still meeting or exceeding deadlines
• Ability to prioritize projects and change priorities based on business needs
• Must provide excellent customer service, possessing a friendly approachable demeanor and strong problem-solving skills
• Must be motivated to grow within Omni and help associates develop and grow within Omni
• General Familiarity with U.S. Geography
• Ability to identify problems as well as develop and present suggestion for improved business processes
• Maintain regular and punctual attendance
• May require irregular hours and ability to work overtime

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.