Job Description

At Hapag-Lloyd, we will support the continued development of your skills in a diverse and dynamic environment as you help us serve and grow our global customer base. As a Coordinator supporting Global Accounts and Sales Executives, you will ensure smooth shipment coordination, deliver high-quality service, and create value for both our customers and Hapag-Lloyd. You will play a key role in monitoring standard operating procedures, managing global shipments, and coordinating effectively with local and international offices to ensure timely and accurate execution.

• Prepare rate quotations and coordinate with the Trade Management team for RFQ requests
• Create, update, and maintain 30-day filings, amendments, and service contracts
• Review global allocation reports and performance daily, and share with overseas offices for feedback and action
• Submit and verify tariff filings to ensure accuracy and compliance
• Monitor account performance and prepare reports comparing actual results against budgeted volumes
• Work with management to identify and support the development of target accounts
• Liaise with internal departments to resolve customer issues and grievances
• Provide administrative support, including file maintenance and competitive/market research
• Solid understanding of shipping terminology, including willingness to research and clarify unfamiliar terms
• Knowledge of global shipping routes, schedules, ports, terminals, and transportation practices
• Understanding of company services, including available routes, equipment, rates, and offerings
• Ability to use geographic tools (maps, atlases, and systems) to identify ports and transportation routes
• Effective use of software tools to support daily operational and reporting requirements

• Associate’s Degree and 2 years of experience in the Maritime Industry

• Associate’s degree with 2+ years in the maritime or logistics industry preferred
• Strong communication skills, both written and verbal
• Experience using CRM systems (Salesforce, QV, or similar platforms)
• Understanding of customer contracts and service requirements
• Strong time management and ability to prioritize effectively in a fast-paced environment
• Team-oriented, proactive, and results-driven mindset
• Ability to work under pressure and meet tight deadlines
• Strong problem-solving skills with a customer-focused approach
• Excellent organizational and multitasking abilities, especially when supporting multiple global accounts
• High attention to detail to ensure accuracy in customer support and execution
• Adaptable, eager to learn, and motivated toward continuous personal development
• Proficient in Microsoft Office applications (Word, Excel, Outlook)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the incumbent is regularly required to sit, talk, and hear. The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision. May incur mental stress due to time deadlines. May need to lift -up to 15 pounds at times.