Job Description

As a Coordinator Commercial Steering, you will dive deep into our Hapag-Lloyd data to optimize commercial strategies and elevate our sales results to the next level. You will be the bridge between data and decision-making, playing a crucial role in achieving our commercial objectives.

• Analyze and preserve data to improve our sales performance;
• Actively contribute to optimizing volumes and revenues to achieve our targets;
• Monitor market developments and adjust commercial strategies based on insights;
• Collaborate with internal teams (within the Benelux Area and other areas) to centralize information and streamline processes;
• Prepare accurate forecasts and reports;
• Provide ad-hoc support to the Sales Director in administrative and analytical matters;
• Lead and manage process improvement and automation initiatives across functions, in close collaboration with all relevant stakeholders;
• Monitor and analyze the performance of business processes and their KPIs, and identify opportunities for improvement;
• Analyze and optimize pricing strategies to ensure competitiveness and profitability, including monitoring market trends, competitor prices, and customer willingness to pay ;
• Develop and maintain a deep understanding of our customer base, including customer segmentation to identify key customer groups and tailor our commercial strategies to their specific needs and preferences ;
• Work with the sales team to develop targeted sales approaches and value propositions for each customer segment, and monitor the effectiveness of these approaches ;
• Continuously monitor and analyze customer behavior and preferences, and provide insights to the sales and marketing teams to inform their strategies and tactics .

Qualifications

• You are a data analyst with a strong analytical mindset, who enjoys in-depth analysis and works proactively and solution-oriented;
• You are a team player who takes initiative and performs well under pressure;
• You speak and write fluently in Dutch and English;
• You have good knowledge of common IT systems and process modeling concepts and notations;
• Good Excel skills are a must, and experience with data mining and programming concepts is a plus;
• You have expertise in process improvement (certification is desired, e.g. Six Sigma DMAIC) and can develop and implement new concepts;
• Experience with customer segmentation and analysis is a plus, and knowledge of market research and customer insight tools is desirable.

Technical Requirements

• Proficiency in Microsoft Office, particularly Excel (advanced skills in formulas, pivot tables, and data visualization);
• Experience with data analysis and reporting tools, such as Alterix, QlikView, QlikSense, SalesForce Analytics;
• Knowledge of data mining such as Celonis and statistical analysis techniques, including regression analysis, clustering, and decision trees;
• Experience with CRM systems, such as Salesforce or Microsoft Dynamics;
• Knowledge of data visualization tools;
• Understanding of data warehousing and business intelligence concepts;
• Experience with process modeling and automation tools, such as Six Sigma DMAIC or workflow management systems.

IT knowledge

• Advanced Excel skills
• Data analysis and reporting tools (e.g. Alterix, QlikSense, QlikView)
• Data mining like Celonis and statistical analysis techniques (e.g. regression analysis, clustering, decision trees)
• CRM systems (e.g. Salesforce, Salesforce analytics)
• Data visualization tools
• Data warehousing and business intelligence concepts
• Process modeling and automation tools (e.g. Six Sigma DMAIC, workflow management systems)

With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.